Accomplished social service professional, well-versed in running personnel leadership, resource management, and key decision making skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities. Tireless advocate with excellent case management and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Substitute Teacher
Anderson District V, PRN
10.2019 - Current
Fill-in teacher for regular employee of schools in Anderson, District V
Maintain school rules and safety of all students.
Enforce school and class rules to maintain order in classroom.
Follow classroom plans left by class teacher to continue student education and reinforce core concepts.
Implement classroom management techniques to maintain positive learning environment.
Counsel students with adjustment or academic problems.
Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Supervise lunchroom and recess activities.
Human Services Specialist II/CPS Investigator
Anderson Department of Social Services
04.2016 - 07.2018
Functioned as a professional level specialist to assess risk and manage safety threats to children in the custody of the agency
Create and revise care planning, assessments, and case management on a regular basis
Engage children and families in development of treatment plans; access services; monitor behavior change; thoroughly document activities for the case file; ensure needed services are linked to care provider; participate in supervision and legal consultations; prepare court; collaborate with Guardians ad litem; law enforcement and service providers; testify in court; make required face to face contacts with children, families, and providers; participate in other activities related to safety, permanency, and well-being of children.
Participated in trainings and seminars to improve skills set and knowledge.
Assessed barriers, strengths and needs of each family and worked quickly to remediate.
Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
Met with clients to conduct assessments of current situations and establish what needs to address.
Maintained heavy caseload by utilizing effective time management and organizational skills.
Kept and established comprehensive case files to support proper documentation and record retention.
Youth Advocate Program, Child Service Professional
Inc
12.2014 - 01.2017
Work in a variety of community settings while providing individualized mental health interventions and support services to children and families
Work with and created interdisciplinary treatment plans and behavior modifications to those in need of support services.
Worked with educational teams to develop Individual Education Plans (IEPs) for students.
Liaised between children and guardians to best handle issues specific to youth.
Visited clients' homes to better comprehend environment and how it affected behavior and responses to situations.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Provided key emotional support to special needs youth.
Flight Attendant
AirTran Airways
02.2004 - 05.2009
Used excellent customer service skills in addressing passengers' needs.
Demonstrated knowledge of aircraft safety features and emergency equipment.
Assist when needed with any medical emergency.
Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Welcomed passengers aboard and provided overview of safety procedures.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Performed pre-flight cabin checks to maintain operational safety equipment.
Housewife/Mom
Fulltime
01.2009 - 01.2021
Housewife & mother of twins (Breaks, , accounted for taking care of family and attending school)
Education
Master of Science - Child and Adolescent Development
Capella University
Minneapolis, MN
03.2020
Bachelor of Arts - Psychology
Argosy University
Chicago, IL
12.2015
High School Diploma -
T.L. Hanna High School
Anderson, SC
05.2000
Skills
Client advocacy
Case documentation
Problem solving
Critical thinking
Microsoft word/Power point/ Outlook/Excel/Google/Email
Community resource development/ Cultural development
Time management
Organization and Planning
Ability to Be Flexible
Field Trip Monitoring
Accomplishments
Graduated with Honors
Dean's List
Recognition from higher rank in work forces via promotions
Affiliations
American Counseling Association (ACA) American College Counseling Association (ACCA)
Timeline
Substitute Teacher
Anderson District V, PRN
10.2019 - Current
Human Services Specialist II/CPS Investigator
Anderson Department of Social Services
04.2016 - 07.2018
Youth Advocate Program, Child Service Professional
Inc
12.2014 - 01.2017
Housewife/Mom
Fulltime
01.2009 - 01.2021
Flight Attendant
AirTran Airways
02.2004 - 05.2009
Master of Science - Child and Adolescent Development