Kelisa Pascal
Atlanta,GA
Summary
Results-driven General Manager with over 10 years of experience in the hospitality industry. Adaptable and self-motivated professional with a proven track record of professional development. Skilled in managing operations, leading teams, and driving business growth. Excels in creating and implementing strategies to optimize efficiency and enhance customer satisfaction. Adept at adapting to changing circumstances and maximizing resources to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
General Manager
Slater Hospitality
01.2023 - 12.2023
- Onboard new hires and process payroll for 80+ employees.
- Maintain and track budgets of five different departments.
- Develop 7 managers to pay attention to labor costs of their department when creating schedules.
- Implement effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implement robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drive the successful execution of numerous large-scale events/promotions.
- Monitor financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports.
Service Manager
Slater Hospitality
08.2021 - 01.2023
- Review staffing and adjust schedules to business needs.
- Schedule and lead staff meetings to discuss issues and points of improvement.
- Identify areas for business growth and increasing revenue.
- Worked over events, guests' services and FOH team.
Trainer server
Slater Hospitality
02.2019 - 08.2021
- Provide direct on the job training to 10 plus newly hired server staff.
- Enforce guidelines for all servers regarding conduct, cleanliness, organization, side work and closing work.
- Exhibit effective leadership of the serving staff, providing information, encouragement, and assistance.
Account Executive
BSRM Public Relations
02.2018 - 02.2019
- Led weekly team meetings to ensure events and operations stayed on track and within budget
- Built trust with clients and operated as the point of contact
- Produced engaging content and press releases for gaming and local companies.
Trainer/Event Captain
STATS Brewpub
03.2016 - 08.2018
- Applied and showcased selling techniques of new products to team
- Implemented and regulated server worksheets for opening and closing duties
- Supervised a team of servers at catered events ensuring venue is ready.
Education
Bachelor of Science in Marketing -
Georgia State University
Atlanta, GABachelor of Science in Managerial Science -
Georgia State University
Atlanta, GASkills
- Microsoft Office
- Event Execution
- Budget Management
- Payroll Processing
- Interpersonal
- Conflict Resolution
- Problem Solving
- Delegating
- Leadership
- Schedule Management
- Customer Retention
- Budget Administration
- Administrative Skills
- Employee Development
- Employee Scheduling
- Motivation
- Team Player
- Leadership and Team Building
- Interpersonal Skills
- Staffing
- Team Leadership
- Labor Cost Controls
- Operations Management
- Deadline-Oriented
- Staff Motivation
- Sales Expertise
Timeline
General Manager
Slater Hospitality
01.2023 - 12.2023
Service Manager
Slater Hospitality
08.2021 - 01.2023
Trainer server
Slater Hospitality
02.2019 - 08.2021
Account Executive
BSRM Public Relations
02.2018 - 02.2019
Trainer/Event Captain
STATS Brewpub
03.2016 - 08.2018
Bachelor of Science in Marketing -
Georgia State University
Bachelor of Science in Managerial Science -
Georgia State University