Kelise Carr
Oklahoma City,OK
Summary
Expertly resolves customer issues, multitasks and solves problems. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Hardworking Package Handler. Productive while working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent organizational and time management abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Server Assistant Manager
Sumo Japanese Steakhouse
08.2021 - 07.2023
- Answered phones and took phone orders for customer pick up or delivery
- Entered orders, delivered food and beverages, and processed payments
- Greeted all guests with a smile and friendly greeting
- Took orders, made drinks, and cleaned tables after the guests' departures
- Engage customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Assisted bartender with managing deliveries to customers in different sections.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
Processing Clerk
Costco Member Service Center
07.2022 - 02.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Package Handler
FedEx Ground
03.2022 - 01.2023
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed verbal and written instructions to properly move and ship products.
Teacher
Childtime Daycare Learning Center
01.2022 - 06.2022
- Changed diapers as well as immediately disinfected and sanitized the changing table
- Served and prepared meals
- Maintain a clean activity area
- Read to toddlers
- Provide Emotional Support
- Wash the kids hands, while teaching them the importance of personal hygiene
- Set Schedules and Routines
- Encourage Learning and Socialization as well as Sharing, Manners and Communication.
Server
Sumo II Japanese Steakhouse
02.2021 - 08.2021
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Answered phones and took phone orders for customer pick up or delivery
- Entered orders, delivered food and beverages, and processed payments
- Greeted all guests with a smile and friendly greeting
- Took orders, made drinks, and cleaned tables after the guests' departures
- Engage customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Assisted bartender with managing deliveries to customers in different sections
- Assisted guests with making menu choices
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
Cashier
Joanns
03.2021 - 05.2021
- Adhered to all cash handling policies and procedures
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Ordered, stocked, and rotated seasonal departments
- Greeted all customers and provided prompt and friendly service
- Bagged and packaged customer orders and purchases
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Returned non-purchased products to shelves and performed general merchandising functions
- Solved complaints by customers and issued credits for returned merchandise
- Assisted customers with locating items, answering questions and providing direction and service
- Processed returns
- Boxed and labeled items to be shipped from store
- Completed all closing duty tasks.
Education
Cosmetology
Francis Tuttle Technology Center - Rockwell
Oklahoma City, OK08.2025
High School Diploma -
Putnam City Original
Oklahoma City, Ok05.2021
Skills
- Leadership
- Problem Solving
- Time Management
- Customer Service
Timeline
Processing Clerk
Costco Member Service Center
07.2022 - 02.2023
Package Handler
FedEx Ground
03.2022 - 01.2023
Teacher
Childtime Daycare Learning Center
01.2022 - 06.2022
Server Assistant Manager
Sumo Japanese Steakhouse
08.2021 - 07.2023
Cashier
Joanns
03.2021 - 05.2021
Server
Sumo II Japanese Steakhouse
02.2021 - 08.2021
Cosmetology
Francis Tuttle Technology Center - Rockwell
High School Diploma -
Putnam City Original
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