Kelisha W. Acoff
Cincinnati,OH
Summary
Seeking a position within the field of transportation working towards advancement within the company.
Transportation professional prepared for role with extensive route management and passenger safety experience. Known for strong focus on punctuality and reliable service. Skilled in team collaboration and flexible in adapting to changing schedules and routes. Committed to ensuring safe and comfortable journey for all passengers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bus Driver
First Student
09.2020 - Current
- Dedicated to getting children to and from school safely
- Pretrip vehicle
- Provide superior support to students throughout route
- Verbal Communication
- Remain vigilant to the welfare of the passengers
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Coach Operator
METRO
12.2019 - 09.2020
- Obtained CDL class B 2/6/2019
- Commitment to operating the coach bus in a safe manner and following traffic laws
- Provide stellar customer service and respond to customers in a courteous manner
- Managed emergency situations calmly and effectively, prioritizing passenger safety above all else.
- Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.
- Increased on-time performance by effectively navigating through heavy traffic conditions while remaining attentive to passengers'' needs.
- Demonstrated adaptability by stepping in for other routes as needed to support team members during absences or emergencies.
City Carrier
USPS
08.2018 - 11.2018
- Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area
- Maintains professional and effective public relations with customers and others
- (Requiring a general familiarity with postal laws, regulations, products and geography of the area.)
- Coordinated with supervisors to address operational challenges, streamlining processes for improved performance.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Developed strong rapport with customers, fostering a sense of community and trust through consistent, high-quality service delivery.
- Balanced workload effectively during periods of staff shortages or increased demand due to seasonal fluctuations in mail volume.
Therapeutic Program Worker
Summit Behavioral Health
11.2016 - 06.2018
- Collaboration with other members of the healthcare team
- Maintaining a therapeutic milieu and a safe environment for all psychiatric patients on the unit
- Supported patients in achieving personal milestones by providing ongoing encouragement, guidance, and reinforcement throughout their therapeutic journey.
- Developed strong rapport with patients and their families through open communication channels to foster trust and collaboration in the therapeutic process.
- Continuously expanded professional knowledge by attending workshops, seminars, conferences related to therapeutic program work trends and best practices.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
FACT Team Care Manager / ACT Team Care Manager
Greater Cincinnati Behavioral Health
04.2016 - 11.2016
- Builds restorative relationships with clients while assessing their finances, strengths, mental health, basic needs and limitations in order to help them to function correctively and utilize institutional resources available within their lives
- Compiles findings of client assessments within large support team to determine the appropriate level of care and support and availability of resources so that an Action Plan can be implemented and monitored
- Quarterbacks connections to the recommended facilities, and other targeted services
- Audits the progress of clients in order to reassess their status and the effectiveness of programs while making adjustments Action Plan and advocating for clients where necessary
Service Coordinator
Drop Inn Center
12.2012 - 11.2014
- Upon admittance, develop and coached new residents to the rules and expectations of homeless shelter
- Helped navigate and foster ways of communicating health and human service assistance made available
- Maintain records for Case Management including assisting insisting in a collaborative effort with the homeless clinic to implement, monitor, and evaluate services being utilized by residents, both free and income based public assistance
- Developed written referrals for clients and residents for legal advocacy and counseling agencies for both medical and physical ailments
Education
Bachelor of Arts - Psychology with a focus in Criminal Justice
University of Cincinnati
Cincinnati, Ohio05.2012
Skills
- Microsoft Office Application
- Financial Records Analysis
- Developing and Issuing Formal Statements
- Claims Negotiation
- Case Preparation
- Legal Document preparation
- Customer Service
- Rehabilitation
- Adult Development
- Firearm Proficiency
- Safety-focused
- Pre-trip inspections
Accomplishments
- Resolved complaints from customers issue through exceptional customer service.
- Achieved positive results by utilizing de-escalation techniques.
- Able to use Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved operation issues which led to smoother more efficient route.
- History of supervision of a group.
- Collaborated with team in the development of Mental health.
Military Experience
U.S. Army, Fort Lee, Virginia, Light Wheeled Mechanic, 08/01/13, 04/30/18, Completed Basic Training and Advanced Individual Training at Fort Leonardwood, Missouri in 01/2014, Received the rank of Specialist, Maintain wheeled vehicles, their trailers and material handling equipment, Inspect, repair and test wheeled vehicles and the material handling equipment
Certification
- Passenger Endorsement (P) - [State] Department of Motor Vehicles.
- Customer Service Excellence for Transit Operators Certificate – Local transit authority training program or community college.
- Wheelchair Securement and Mobility Aid Securement Training – National Highway Traffic Safety Administration or certified training providers.
- CPR Certification - American Red Cross or American Heart Association.
- DOT Medical Examiner's Certificate - Federal Motor Carrier Safety Administration.
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- First Aid Certification - American Red Cross or American Heart Association.
- School Bus Endorsement (S) - OH Department of Motor Vehicles.
- Sexual Harassment Prevention Training- State-specific requirement from local regulatory bodies.
- Air Brake Endorsement - OH Department of Motor Vehicles.
- Notary Public
Languages
English
Native or Bilingual
Timeline
Bus Driver
First Student
09.2020 - Current
Coach Operator
METRO
12.2019 - 09.2020
City Carrier
USPS
08.2018 - 11.2018
Therapeutic Program Worker
Summit Behavioral Health
11.2016 - 06.2018
FACT Team Care Manager / ACT Team Care Manager
Greater Cincinnati Behavioral Health
04.2016 - 11.2016
Service Coordinator
Drop Inn Center
12.2012 - 11.2014
Bachelor of Arts - Psychology with a focus in Criminal Justice
University of Cincinnati
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