Kelisha Holmes
Palmetto,United States
Summary
Professional Project Management Specialist with a track record of successfully collaborating with teams to achieve both short- and long-term project objectives. Skilled in budget management and closely monitoring project costs to ensure efficiency. Strong analytical, communication, and teamwork abilities, with a proven aptitude for adapting quickly to new environments. Committed to contributing to team success and further honing professional skills. Approach work with a positive attitude and dedication to continuous learning and personal growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Coordinator
Insight Global
06.2024 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Resource Manager
Insight Global
United States
03.2024 - Current
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
- Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
- Enhanced team productivity with regular performance evaluations and targeted training programs.
Customer Success Manager
Chestnut Hill Hospital
Philadelphia, PA
02.2020 - 01.2024
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Created customer support strategies to increase customer retention.
Client Relation Specialist
Thomas Jefferson University and Hospitals
Philadelphia, PA
06.2018 - 02.2020
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Maximized revenue potential by identifying areas for improvement within existing client contracts and service agreements.
Lead Endoscopy Technician Supervisor
Mainline Endoscopy Center
Philadelphia, PA
05.2013 - 06.2018
- Designed training programs for technicians and managed endoscopy procedures
- Coordinated equipment procurement and vendor relationships
- Implemented performance evaluation systems for technicians.
Education
Associates - Allied Health
Harris School of Business
06.2010
Skills
Project Management
Organization and Time Management
Data Entry
Written Communication
Problem-Solving
Teamwork and Collaboration
Interpersonal Communication
Analytical and Critical Thinking
Certification
- Technology Sales, Re:Work Training, 10/01/23
- Certified Scrum Product Owner, Scrum Alliance, 02/01/24
Timeline
Project Coordinator
Insight Global
06.2024 - Current
Resource Manager
Insight Global
03.2024 - Current
Customer Success Manager
Chestnut Hill Hospital
02.2020 - 01.2024
Client Relation Specialist
Thomas Jefferson University and Hospitals
06.2018 - 02.2020
Lead Endoscopy Technician Supervisor
Mainline Endoscopy Center
05.2013 - 06.2018
Associates - Allied Health
Harris School of Business