Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelista Kylen

Topeka,KS

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Successful at managing multiple priorities while maintaining a positive attitude. Offering excellent communication and good judgement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Crisis Care Specialist

Valeo Behavioral Health
02.2025 - Current
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Cleaned house, ran errands, and managed laundry
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported patients in achieving daily living goals through focused coaching and skill-building activities.
  • Improved patient satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
  • Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.

Delivery Driver

Walmart Spark
10.2021 - Current
  • Inspect delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Load, secure, and unload cargo in a safe and timely manner.
  • Communicate regularly regarding any delays or issues encountered on routes.
  • Deliver goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drive safely in all weather conditions including rain, snow, sleet, ice.

Emergency Communications Specialist

University of Kansas Police Department
05.2023 - 04.2024
  • Answer police department telephone business lines, administrative lines and emergency lines.
  • Coordinate communications with appropriate personnel in routine and emergency situations.
  • Participate in training as directed by the supervisor and/or department.
  • Efficiently operate several radio frequencies, phone lines, and computer software systems.
  • Maintain a thorough understanding of law enforcement 10-codes as set forth by the department.

Human Resources Coordinator

Reser’s Fine Foods, Inc.
09.2022 - 02.2023
  • Update employee records in HR database system.
  • Provide guidance on policies and procedures to employees and managers.
  • Manage leave of absence requests and track vacation time accruals.
  • Prepare documents for termination processes.
  • Execute employee recognition programs to boost morale among staff members.
  • Research best practices for human resource functions and recommended changes accordingly.
  • Facilitate dispute resolution between employees or between employees and management.
  • Advise managers on disciplinary actions when needed.
  • Manage communication regarding employee orientation and open enrollment for benefits.
  • Assist in assessing client information and preparing unemployment claims forms.

Communications Specialist I

Shawnee County Sheriff's Office
01.2022 - 01.2023
  • Intermittent employment with the department

Communications Specialist I

Shawnee County Sheriff's Office
03.2020 - 06.2021
  • Answer police department telephone business lines, administrative lines and emergency lines.
  • Coordinate communications with appropriate personnel in routine and emergency situations.
  • Participate in training as directed by the supervisor and/or department.
  • Efficiently operate several radio frequencies, phone lines, and computer software systems.
  • Maintain a thorough understanding of law enforcement 10-codes as set forth by local agency.

Sales Associate - Key Holder

Scrub Hub
05.2019 - 11.2019
  • Assist customers with product selection, sizing and styling.
  • Provide accurate information about products, prices and services.
  • Process transactions using a point-of-sale system.
  • Maintain up-to-date knowledge of store merchandise and policies.
  • Build relationships with customers to encourage repeat business.
  • Organize stockroom shelves according to size, color or style.
  • Restock shelves as needed to ensure sufficient inventory levels.
  • Conduct inventories on a regular basis to track stock levels.
  • Demonstrate product features and benefits for customers' needs.
  • Handle customer complaints in a professional manner.
  • Upsell additional items based on customer interests and needs.
  • Perform cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintain cleanliness of store environment including floors, windows, displays.
  • Collaborate with management to develop innovative marketing strategies.
  • Engage customers in friendly, professional dialogue to determine needs.
  • Answer incoming telephone calls to provide store, products and services information.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Perform daily banking duties such as deposits and withdrawals of funds from registers.
  • Manage key holder responsibilities such as opening and closing the store.

Sales Associate

Bed Bath & Beyond
08.2018 - 11.2018
  • Provide accurate information about products, prices and services.
  • Maintain up-to-date knowledge of store merchandise and policies.
  • Build relationships with customers to encourage repeat business.
  • Restock shelves as needed to ensure sufficient inventory levels.
  • Conduct inventories on a regular basis to track stock levels.
  • Upsell additional items based on customer interests and needs.
  • Complete daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Assess customer needs to provide assistance and information on product features.
  • Place special orders or called other stores to find desired items.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accepted returns.
  • Bag or package purchases and wrap gifts.
  • Recommend, select and locate merchandise based on customer desires.
  • Maintain knowledge of sales and promotions, return policies and security practices.
  • Recommend merchandise to customers based on needs and preferences.
  • Perform floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Sales Associate

Bed Bath & Beyond
08.2017 - 11.2017
  • Provide accurate information about products, prices and services.
  • Maintain up-to-date knowledge of store merchandise and policies.
  • Build relationships with customers to encourage repeat business.
  • Restock shelves as needed to ensure sufficient inventory levels.
  • Conduct inventories on a regular basis to track stock levels.
  • Upsell additional items based on customer interests and needs.
  • Complete daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Assess customer needs to provide assistance and information on product features.
  • Place special orders or called other stores to find desired items.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accepted returns.
  • Bag or package purchases and wrap gifts.
  • Recommend, select and locate merchandise based on customer desires.
  • Maintain knowledge of sales and promotions, return policies and security practices.
  • Recommend merchandise to customers based on needs and preferences.
  • Perform floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Courtesy Clerk

Dillons Grocery Store
03.2017 - 08.2017
  • Greet customers and provided assistance in locating items.
  • Maintain cleanliness of checkout area by sweeping floors and wiping down counters.
  • Demonstrate knowledge of store layout to assist customers in finding desired items quickly.
  • Package or bag purchases and assist customers with in-vehicle loading.
  • Oversee collection of shopping carts from parking lot.
  • Take unwanted items from checkout to proper location.
  • Direct customers to product locations throughout store to help find requested items.
  • Follow best practices for bagging items in reusable, plastic and paper bags.
  • Assist customers with price checks, lifting heavy items and addressing other inquiries.

Education

No Degree - Social Work

Washburn University
05-2029

High School Diploma -

Topeka High School
Topeka, KS
05-2020

Skills

  • Multitasking
  • Critical Thinking
  • Task Prioritization
  • Time Management
  • Active Listening
  • Data Entry
  • Computer Skills
  • Record Keeping

Certification

FEMA Certification

Emergency Management Institute

· IS-100.C

· IS-144

· IS-200.C

· IS-700.B


Full Access NCIC Certification

Kansas Highway Patrol - CJIS Unit

Additional Training:

Adult And Pediatric First Aid/CPR/AED

American Red Cross

Timeline

Crisis Care Specialist

Valeo Behavioral Health
02.2025 - Current

Emergency Communications Specialist

University of Kansas Police Department
05.2023 - 04.2024

Human Resources Coordinator

Reser’s Fine Foods, Inc.
09.2022 - 02.2023

Communications Specialist I

Shawnee County Sheriff's Office
01.2022 - 01.2023

Delivery Driver

Walmart Spark
10.2021 - Current

Communications Specialist I

Shawnee County Sheriff's Office
03.2020 - 06.2021

Sales Associate - Key Holder

Scrub Hub
05.2019 - 11.2019

Sales Associate

Bed Bath & Beyond
08.2018 - 11.2018

Sales Associate

Bed Bath & Beyond
08.2017 - 11.2017

Courtesy Clerk

Dillons Grocery Store
03.2017 - 08.2017

No Degree - Social Work

Washburn University

High School Diploma -

Topeka High School

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