Keliyah Spiva
Cleveland,OH
Summary
Dynamic professional with a proven track record in enhancing youth engagement and literacy as demonstrated at Harvey Rice Cleveland Public Library Branch. Skilled in creative writing and interpersonal communication, I excel in fostering educational and enriching environments. My innovative outreach initiatives have significantly contributed to community literacy, showcasing my ability to blend analytical thinking with empathy effectively. My ability to speak both English and Spanish proficiently has allowed me to develop deeply enhanced cultural understanding of both the American and Latine experience. I am able to adapt to new environments and take on the challenge of change and be knowledgeable of the idea that I am prone to mistakes. My listening and communication skills make me a highly valuable asset to any company.
Overview
9
9
years of professional experience
Work History
Library Assistant Volunteer
Harvey Rice Cleveland Public Library Branch
03.2023 - Current
- Supported children''s literacy development through participation in story time sessions, encouraging a love for reading from an early age.
- Assisted patrons in locating resources, increasing overall satisfaction with library services.
- Improved library efficiency through regular inventory checks, updating records as needed.
- Contributed to increased library usage through effective promotion of available resources and services on social media platforms.
- Contributed to the library''s ongoing commitment to continuous improvement by participating in staff meetings and sharing feedback on ways to enhance services and processes.
- Collaborated with librarians to plan and execute engaging programs for children, teens, and adults.
- Provided essential support during special events by setting up equipment, managing registration tables, and welcoming guests.
Cashier
Mr. Hero
06.2021 - Current
- Greet customers entering store and responded promptly to customer needs.
- Welcome customers and helped determine their needs.
- Work flexible schedule and extra shifts to meet business needs.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Work through most holidays exempt of Christmas and Thanksgiving
- Count money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answer questions about store policies and addressed customer concerns.
- Train multiple new employees
Soup Kitchen Volunteer
ELCA Feed the Needy
02.2015 - Current
- Served hot meals and distributed sack lunches to disadvantaged individuals.
- Maintained clean, orderly work environment to meet food preparation codes.
- Assembled take-out bags to distribute to local homeless population.
- Ensured a safe and clean environment for both volunteers and clients by maintaining strict hygiene standards.
- Adhered to confidentiality protocols regarding visitors to soup kitchen.
- Managed inventory of supplies, ensuring adequate stock levels were maintained for smooth daily operations.
- Maximized operational efficiency by implementing best practices in food handling, storage, and waste management techniques.
- Streamlined food preparation processes for efficient meal distribution to those in need.
Student Ambassador Volunteer
Beaumont School
08.2023 - 05.2024
- Addressed questions from prospective students, providing accurate information about university services, policies, and procedures.
- Exemplified professionalism as a representative of the university at all times, both on-and offcampus.
- Served as a resource for students seeking information about clubs, organizations, and other extracurricular opportunities on campus.
- Supported new student orientation programs, resulting in a smoother transition for incoming freshmen.
- Provided valuable input for improving campus life, participating in regular meetings with university administrators.
- Strengthened leadership capabilities by taking an active role in training new ambassador volunteers.
Book Club Founder
Beaumont School
08.2023 - 05.2024
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Developed communication skills my constantly engaging in conversation with members with different opinions than me.
Cashier Team Lead
Cinemark Theatres
03.2023 - 01.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Consistently displayed responsibility by keeping area around I and other coworkers neat and tidy
Creative Writer
Joyce Ivy Scholars Smith College Precollege
07.2023 - 08.2023
- Utilized strong editing skills to revise written work for clarity, coherence, and grammatical correctness.
- Adapted writing style according to project requirements, exhibiting versatility across various industries and formats.
- Contributed positively to team dynamic as part of collaborative writing projects, fostering open communication channels among colleagues.
- Crafted persuasive grant proposals that secured funding for important organizational initiatives.
- Collaborated with editorial teams to refine content, resulting in high-quality publications that resonated with target audiences.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
- Brainstormed ideas to create useful content for clients.
- Organized material to research and complete writing tasks.
Creative Writer
Mortan Mandel Youth Humanities Center
05.2022 - 08.2022
- Utilized strong editing skills to revise written work for clarity, coherence, and grammatical correctness.
- Adapted writing style according to project requirements, exhibiting versatility across various industries and formats.
- Balanced attention to detail with meeting word count targets showcasing ability to comply with specific guidelines.
- Created impactful screenplays resulting in film festival selections or production opportunities.
- Spent hours of researching topics to create accurate and meaningful content
- Enhanced reader engagement by developing compelling characters and unique storylines in various literary genres.
SAT and ACT Tutor
College Board
01.2022 - 04.2022
- Utilized diagnostic assessments to identify areas of weakness and tailor tutoring sessions accordingly, ensuring optimal results for each individual student.
- Established rapport with students by demonstrating genuine interest in their academic success and providing individualized attention throughout the tutoring process.
- Monitored student progress through regular evaluations, adjusting teaching methods as needed to address areas requiring improvement.
- Communicated appropriately with students, tutors and faculty.
- Continuously refined tutoring techniques through professional development opportunities, incorporating new strategies for improved outcomes with each session.
- Provided additional resources such as study guides, flashcards, and practice tests to supplement tutoring sessions, further enhancing student preparedness for the ACT exam.
- Fostered a supportive learning environment that encouraged students to ask questions and seek clarification on challenging concepts.
Education
High School Diploma -
Beaumont School
Cleveland Heights05.2024
Skills
- Youth engagement
- Outreach initiatives
- Creative displays
- Adaptive Learning
- Guest service
- Analytical Thinking
- Professionalism
- Interpersonal Skills
- Literary knowledge
- Library Services
- Library Research
- Research Reports
- Patience and Empathy
- Work Ethic and Integrity
- Customer Assistance
- Customer Service
- Time management skills
- Cash Handling
- Money Handling
- Cleaning and sanitizing
- Cash Register Operation
- Order Taking
- Written and verbal communication
- Organizational abilities
- Product Knowledge
- Refunds and exchanges
- Compassion and Empathy
- First Aid Training
- Food safety understanding
- Food preparation expertise
- Basic accounting
- Problem-Solving
- Active Listening
- Emotional Support
- Phone and Email Etiquette
- Relationship Building
- Food Service
- Volunteer Scheduling
- Problem-solving skills
- Creative Thinking
- Collaboration and Teamwork
- Team Collaboration
- Verbal and written communication
- In-person tutoring
- Growth Mindset
- Student Motivation
- Study Skills
- Skills Development
- Learning techniques
- Research and analysis
- Reading Comprehension
- Child Development
- Compliance
- Career guidance
- Strong Vocabulary
- Writing style versatility
- Editing and proofreading
- Imaginative thinking
- Research proficiency
- World-building skills
- Effective dialogue
- Plot construction
- Genre Knowledge
- Descriptive language
- Client Communication
- Character Development
- Literary Analysis
- Creative Writing
- Investigative writing
- Idea Brainstorming
- Journalism
- Research
- Client collaboration
- Team Management
- Customer Engagement
- Social Media Management
- Event Coordination
- Diverse cultural understanding
- Social Perceptiveness
- Multilingual Proficiency
- Public Speaking
- Team Development
- Thought leadership
- Excellent Communication
- Decision-Making
- Community Relations
- Creative Strategies
- Project Management
- Speech Writing
- Bilingual or Multilingual
- Spanish speaking
- Spanish writing proficiency
- Native Spanish fluency
- Strong Communication Skills
- Cultural immersion
- Cultural Awareness
- Language Immersion Techniques
- Oral Expression
- Activity Planning
- Dependable and Responsible
Timeline
Student Ambassador Volunteer
Beaumont School
08.2023 - 05.2024
Book Club Founder
Beaumont School
08.2023 - 05.2024
Creative Writer
Joyce Ivy Scholars Smith College Precollege
07.2023 - 08.2023
Library Assistant Volunteer
Harvey Rice Cleveland Public Library Branch
03.2023 - Current
Cashier Team Lead
Cinemark Theatres
03.2023 - 01.2024
Creative Writer
Mortan Mandel Youth Humanities Center
05.2022 - 08.2022
SAT and ACT Tutor
College Board
01.2022 - 04.2022
Cashier
Mr. Hero
06.2021 - Current
Soup Kitchen Volunteer
ELCA Feed the Needy
02.2015 - Current
High School Diploma -
Beaumont School
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