K. Elizabeth Fields
La Plata,MD
Summary
Accounting Professional Effective leader adept at streamlining operations to decrease costs and promote organizational efficiency. Analytical problem-solver using decision-making skills and sound judgment to affect company success. Motivational and innovative leader known for building high performance teams with a proven record for enhancing productivity, efficiency, and bottom-line profits. Experienced in sales and accounting management. Poised professional with strong communication and interpersonal skills with a passion for excellent customer relations. Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work.
Overview
11
11
years of professional experience
Work History
Commissions Specialist
01.2021 - Current
- Process commission payments for a large agent pool in the DC Metropolitan, North Carolina, and Richmond markets
- Ensure that payments are made and deposited within 2 business days and that each amount for every individual sale is accurate
- Work with the accounting department to correct discrepancies and lower cash pending items that have not been applied
- Work with agents to resolve questions surrounding any post-closing things that may affect timely payments
- Key Accomplishments:
- Learned the job quickly and 2 additional markets were added to my portfolio (North Carolina and Richmond) within 7 months of starting
- Issued and processed commission payments for 21,451 deals, with 100% accuracy in North Carolina and Richmond
- Markets and 95% (up from 90%) accuracy in the DC Metropolitan market in 2021
- Reviewed 3,656 on-hold deals for commission compliance to get them processed for payment
- Assisted in lowering cash pending and cash app by 50% in one quarter
- Helped improve turnaround time for payments from 80% to 100% on-time payments within 3 months
- Successfully trained 2 new hires on all processes involving commissions and compliance
- Contributed to increasing agent satisfaction reviews from 95% to 96% by year end.
Residential Onsite Manager
BERNSTEIN MANAGEMENT CORPORATION
11.2018 - 12.2020
- Manage daily operations for three multi-million-dollar residential properties and oversee optimum performance and P&L control
- Develop, submit, track and analyze property-related operating and capital budgets, evaluate monthly financial statements using Yardi
- Maintain operational facilities attractive to potential and existing tenants
- Establish professional relationships with prospects and residents
- Minimize vacancies and maintain high occupancy rates
- Delegate assignments to team members and oversee employee development and vendor coordination
- Key Accomplishments:
- Rapidly promoted to onsite residential manager with increasingly complex duties (Promoted 3 times in 1-year period)
- Administered operations to handle needs of more than 300 tenants across three property units
- Received consistent 5-Star reviews for quality service from tenants in all three buildings
- Won Bernstein's “2019 Building Of The Year” award for most effectively managed buildings company wide
- Lowered tenant turnover rate by 10% in 2019
- Oversaw annual rent collections of over $1.5 million, maintaining high payment rates through tenant relationships
- Boosted occupancy by 5% by leveraging market knowledge and successful promotional strategies
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy
- Maximized rental income by 4% while minimizing expenses through effective planning and control
- Increased NOI by 5.4% YTD by implementing cost control procedures.
Assistant Manager / Property Accountant
BERNSTEIN MANAGEMENT CORPORATION
10.2017 - 11.2018
- Managed daily operations for a residential property management firm
- Assured optimum performance and continual improvement in tenant service, sales and marketing, property appearance, and P&L input while maintaining brand standards
- Also, oversaw employee development
- Key Accomplishments:
- Assumed responsibility for an additional building while the staff was out on leave
- Assisted in decreasing billing and tenant delinquencies by 30% by corresponding, in advance, with each resident
- Worked with the leasing team to secure over 80-unit rentals in a two-month timeframe
- Generated repeat business through exceptional customer service
- Offered hands-on assistance to customers, assessing needs, and maintaining knowledge of consumer preferences.
Senior Leasing Associate
BERNSTEIN MANAGEMENT CORPORATION
01.2017 - 10.2017
- Accountable for a rental portfolio of 16 properties, including petty-cash management and invoice creation
- Researched market trends, managed contracts, and established appointments with clients to show rental units
- Trained and mentored junior colleagues for career development
- Key Accomplishments:
- Successfully worked to understand each client's needs to assist them in selecting appropriate rental
- Developed and maintained list of available properties suited to different needs and budgets for prospects
- Maintained working knowledge of company procedures and protocols to uncover any weaknesses or opportunities for operations and set goals for controllable activities to maintain profitability
- Developed and executed plan to achieve and maintain 97% or better rate of occupancy at each property.
Leasing Associate
BERNSTEIN MANAGEMENT CORPORATION
05.2015 - 01.2017
- Worked on leasing all apartment units to achieve and maintain 100% occupancy
- Key Accomplishments:
- Increased productivity by taking on tasks such as five-day notices, rent checks, inspections, and work orders
- Contributed to rental of over 400 units and contributed to the renewal increase for 2016
- Received a 100% score for customer service
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Investment Operations Specialist
PRUDENTIAL MORTGAGE CAPTIAL COMPANY
01.2013 - 01.2015
- Delivered administrative leadership to assist clients in meeting their investment and investment program management objectives
- Established customer relationships and served as the liaison between the customer and the underwriters, answering borrowers’ questions, communicating requirements, and reviewing submitted due diligence for accuracy
- Key Accomplishments:
- Communicated with originators and underwriters on each specific transaction ((FHA 223(a)(7), 221(d)(4), 223(f) deals, and Fannie/Freddie Affordable deals)
- Increased efficiency by implementing a mail merge system for the population of all borrower documents
- Successfully processed and submitted over 100 transactions to FHA/HUD
- Supported productivity by completing 10% of the underwriting analyst tasks and write-ups.
Education
Master of Science - Management and Accounting
University of Maryland
Adelphi, MD2019
Bachelor of Arts - Humanities and Social Sciences
James Madison University
Harrisonburg, VA2011
Skills
- Accounting Management
- Financial Reporting
- Organizational Management
- Financial management
- Accounts Payable
- Office Administration
- Budgeting
- Proficient in Microsoft Office
- Business Development
- NetSuite
- Conflict Resolution
- Customer Service
- Business Technology
- Training & Development
- Yardi (5 years)
- Accounts Payable and Accounts Receivable
- Payroll Reconciliation
- Bank Statement Analysis
- Calculate Commissions
- Prepare Paychecks
- Trained in ADP Workforce Now
- Wage Computation
- Review Timesheets
- Period-End Reporting
Timeline
Commissions Specialist
01.2021 - Current
Residential Onsite Manager
BERNSTEIN MANAGEMENT CORPORATION
11.2018 - 12.2020
Assistant Manager / Property Accountant
BERNSTEIN MANAGEMENT CORPORATION
10.2017 - 11.2018
Senior Leasing Associate
BERNSTEIN MANAGEMENT CORPORATION
01.2017 - 10.2017
Leasing Associate
BERNSTEIN MANAGEMENT CORPORATION
05.2015 - 01.2017
Investment Operations Specialist
PRUDENTIAL MORTGAGE CAPTIAL COMPANY
01.2013 - 01.2015
Master of Science - Management and Accounting
University of Maryland
Bachelor of Arts - Humanities and Social Sciences
James Madison University
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