Kell Hernandez
Pharr
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
Work History
Sales Associate
H&M
McAllen
02.2025 - 04.2026
- Helped customers find specific products, answered questions, and offered product advice.
- Addressed customer inquiries and resolved issues promptly.
- Greeted customers and provided exceptional customer service.
- Operated cash register and processed transactions efficiently.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Trained new associates on store policies and procedures effectively.
- Maintained store appearance through visual merchandising and organization.
Manager
Sonics Drive In
San Juan
03.2022 - 01.2025
- Managed daily operations to ensure smooth workflow and service quality.
- Supervised team members and provided guidance during peak hours.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Trained new staff on menu items and customer service standards.
- Maintained inventory levels and placed orders for supplies.
Education
Psja North Early College High School
Pharr, TXSkills
- Teamwork
- Communication skills
- Versatility
- Willingness to learn
Timeline
Sales Associate
H&M
02.2025 - 04.2026
Manager
Sonics Drive In
03.2022 - 01.2025
Psja North Early College High School