Summary
Overview
Work History
Education
Skills
Accomplishments
Community Service
References
Timeline
Generic

Kellady Johnson

Spring,TX

Summary

I am a personable, committed, and driven individual with a relentless ambition to thrive in any setting. With a deep-seated passion for continuous learning and a penchant for overcoming challenges, I bring valuable management experience to the table, excelling both as a team player and when working autonomously. I am actively seeking a role that fosters growth and allows me to reach my full potential while contributing my utmost to the success of the organization.

Overview

10
10
years of professional experience

Work History

Leasing Professional

Greystar Management
12.2022 - Current
  • Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
  • Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
  • Developed marketing materials to highlight property features and attract potential renters.
  • Kept meticulous records of correspondence between management and tenants.
  • Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
  • Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
  • Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
  • Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
  • Enhanced property reputation through proactive outreach efforts within the local community.
  • Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Wrote and submitted reports to highlight developments and statistics of occupied properties.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Performed background checks on over 100 apartment applicants.

Customer Service Manager

University Of Houston Office Of Admissions
03.2022 - 12.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of 10 customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Bar Manager/ Lead Bartender

Walk-Ons - Katy
07.2021 - 07.2022
  • Provided guests with the best guest experience possible
  • Frequently provided conflict resolution between coworkers and/or guests
  • Manage inventory checks, order placements, training, and scheduling
  • Assist in the unloading of delivery trucks, changed kegs, and any coworker duties needing assistance
  • Maintain bar cleanliness and stocking
  • Coach coworkers on any issues that needed to be addressed to improve quality and productivity.
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.

Head Bartender/ Head Server

Mo's Irish Pub - Katy
03.2021 - 08.2021
  • Provided guests with the best guest experience possible
  • Assist in maintaining Restaurant cleanliness and organization
  • Receive and prepare to go orders
  • Provide coverage on the floor, behind bar or on expo
  • Manage bar-top on most shifts, while assisting bartenders as needed
  • Maintain bar ensuring cleanliness and stocked.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Evaluated bartender performance regularly using key metrics such as sales volume per hour or accuracy in drink preparation.
  • Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

Umpire

USSA/ASA Softball
02.2019 - 03.2021
  • Umpire multiple softball games a day
  • Interact with coaches and players in a positive manner
  • Maintain control over Coaches, Players, and spectators to ensure the game was conducted by set rules with sportsmanship.
  • Maintained a professional demeanor throughout games, effectively managing conflicts between players or coaches when necessary.
  • Promoted good sportsmanship among players.
  • Officiated games fairly and impartially using sound judgment and decision-making skills.
  • Provided clear explanations to players and coaches regarding rulings made during gameplay, fostering understanding among all participants.
  • Served as a mentor to new umpires, providing guidance on best practices for calling games fairly and accurately.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Managed time effectively during games to maintain an appropriate pace of play without compromising accuracy or fairness.

Bartender/ Lead Server

Bombshells- Katy
10.2019 - 03.2021
  • Frequently check on guests to ensure satisfaction throughout their visit
  • Buss tables and restock weight stations
  • Provide guests with the best experience possible
  • Assist Hostesses with seating guest and To-Go Orders
  • Assist management by helping servers, hostess, and bartender with issues that arise during shift
  • Make drinks for entire restaurant while properly tending to guests seated at the bar top.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Physical Therapy Technician

UT Health - Houston Medical Center
07.2020 - 12.2020
  • Sanitize and clean office and patient areas
  • Assist Physical Therapist with patients
  • Treat patients with heat pads, ice packs, muscle stem, and laser treatments
  • Interacted with patients with kindness and compassion as they received treatment
  • Clean and sanitize all equipment
  • Maintain and organize overstock.
  • Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
  • Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
  • Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
  • Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
  • Maintained cleanliness and sanitation of clinic or treatment environment.
  • Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
  • Prepared patients to meet with physical therapists.
  • Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.

Physical Therapy Intern

Memorial Hermann Sports Medicine, Rehabilitation, & Performance Lab - Shepherd Square
07.2018 - 12.2019
  • Sanitize and clean office and patient areas
  • Assist Physical Therapist with patients
  • Treat patients with ice packs and heating pads
  • Interacted with patients with kindness and compassion as they received treatment.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Maintained a high level of proficiency with rehabilitation equipment setup, maintenance, and usage for optimal results during therapy sessions.
  • Increased patient satisfaction through empathetic communication and active listening skills.
  • Educated patients on proper exercise techniques, reducing the risk of injury and promoting long-term success.
  • Contributed to a positive clinic environment by fostering strong relationships with colleagues, patients, and families.
  • Actively sought feedback from supervising therapists regarding clinical performance, leading to consistent professional growth and improvement.

Waitress

Luigi's Italian Restaurant
11.2016 - 11.2018
  • Deliver exceptional, friendly, and fast service to guests
  • Describe menu selections and make recommendations
  • Accurately record orders and partner with team members to serve food and beverages
  • Answer customer inquiries and resolve issues promptly
  • Maintain clean Restaurant environment
  • Assist Manager in inventory
  • Clean and sanitize all equipment
  • Received calls and handled scheduling.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Sports Performance Coach

Athletes Edge
06.2014 - 06.2018
  • Responsible for coaching individuals and groups for sports specific workouts and training
  • Assist with training collegiate and professional athletes
  • Manage new and existing accounts and billing.
  • Enhanced athlete performance by developing and implementing individualized training programs.
  • Contributed to team success by providing expert coaching and guidance in strength and conditioning techniques.
  • Assisted in the recruitment process by evaluating prospective athletes'' physical abilities and potential contributions to the program.
  • Improved player agility, speed, and endurance with carefully designed plyometric and cardiovascular workouts.
  • Maintained accurate records of athlete attendance, workout data, injuries, and accomplishments throughout each season or training cycle.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Offered constructive feedback to clients to help reach goals.
  • Led daily training sessions for more than 10 high-performance Collegiate athletes.

Education

Bachelor of Science - Kinesiology

Prairie View A&M University
Prairie View, Texas
05.2020

High School Diploma -

Klein Oak High School
Spring, Texas
06.2016

Associate of Science - Dual Credit

Lone Star College
Houston, Texas
05.2016

Skills

  • Proficient in Excel and Microsoft Word
  • Experience using data to create informational Power Points
  • Fair housing policies
  • Telephone and email etiquette
  • Training and mentoring
  • Goal-oriented mindset
  • Team Leadership
  • Time Management
  • Staff Management
  • Staff Training and Development
  • Complex Problem-Solving
  • Verbal and written communication

Accomplishments

  • Prairie View A&M College of Education Dean's list four years (2016-2020) in a row
  • SWAC All-Conference Academic 2017, 2018, & 2019
  • Prairie View A&M University softball Student athlete 2016-2019
  • Top 50 Percent of Klein Oak's 2016 graduating class (320 out of 1058)
  • Klein Oak High School Varsity softball student athlete (2012-2016)
  • 2018 SWAC softball Champion
  • Inducted into the Prairie View A&M Hall of fame along with my fellow 2018 SWAC softball champions after a 20 year losing streak

Community Service

  • Hempstead Little League, Hempstead, Texas, Softball Camp Volunteer, 09/2017, 01/2019, Taught little league participants to play softball, Managed groups of children ages 5-16 to proceed in an orderly fashion between drills and stations
  • Prairie View A&M Athletics, Cypress, Texas, Volunteer, 09/2017
  • Prairie View A&M Athletics, Cypress, Texas, Volunteer, 08/2017
  • A+ Baseball/ Softball Academy, Spring, Texas, Baseball/ Softball camp volunteer, Summer & Spring Breaks 2015-2018

References

  • Keeon Johnson, Athlete's Edge - Manager, (713) 205-1930, keeon@houstonathletesedge.com
  • Shawn McGee, Luigi's Italian Restaurant - Manager, (504) 723-7181
  • Joseph Lane, Prairie View A&M Assistant Softball Coach, (832) 687-5637, jlane.fpsports@yahoo.com
  • George Malone, USSSA Umpire UIC Splendora / New Caney, (281) 622-9659
  • Daniel Razo, Bombshells Katy Assistant GM, (832) 318-4279
  • Ashley Simmons, Walk-Ons Katy Assistant Manager, (706) 392-9750
  • Christina Gibson, UH Program Director (713) 244-4526
  • Delmy Rivera, Leasing Manager - Greystar Management, (346) 946-8262
  • Caitlyn Dethloff, Assistant Manager - Greystar Management (512) 749-2407
  • Scarlett Contreras, Resident Service Coordinator - Greystar Management (832) 552-6616


Timeline

Leasing Professional

Greystar Management
12.2022 - Current

Customer Service Manager

University Of Houston Office Of Admissions
03.2022 - 12.2022

Bar Manager/ Lead Bartender

Walk-Ons - Katy
07.2021 - 07.2022

Head Bartender/ Head Server

Mo's Irish Pub - Katy
03.2021 - 08.2021

Physical Therapy Technician

UT Health - Houston Medical Center
07.2020 - 12.2020

Bartender/ Lead Server

Bombshells- Katy
10.2019 - 03.2021

Umpire

USSA/ASA Softball
02.2019 - 03.2021

Physical Therapy Intern

Memorial Hermann Sports Medicine, Rehabilitation, & Performance Lab - Shepherd Square
07.2018 - 12.2019

Waitress

Luigi's Italian Restaurant
11.2016 - 11.2018

Sports Performance Coach

Athletes Edge
06.2014 - 06.2018

Bachelor of Science - Kinesiology

Prairie View A&M University

High School Diploma -

Klein Oak High School

Associate of Science - Dual Credit

Lone Star College

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Kellady Johnson