Summary
Overview
Work History
Education
Skills
Timeline
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Kellan Hageman

Newhall,CA

Summary

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with three years of experience working in busy fast food environments, and just over a year of delivery experience. Supervised and trained several new employees during time at Subway, and learned valuable skills under the management at Jimmy Johns and the United Parcel Service.

Highly adaptable and diligent worker. Committed to upholding company standards and values. Dedicated to producing error free work and quality service.

Overview

3
3
years of professional experience

Work History

UPS Seasonal Delivery Helper

United Parcel Service, UPS
10.2023 - 01.2024
  • Enhanced delivery efficiency by optimizing routes and adhering to schedules.
  • Assisted drivers in loading and unloading packages for streamlined and efficient deliveries.
  • Contributed to team success by consistently meeting or exceeding daily delivery targets.
  • Managed challenging weather conditions while maintaining schedule adherence and package integrity.
  • Utilized GPS technology effectively during route planning, minimizing delays due to traffic or road closures.
  • Delivered packages to customer doorsteps and business offices.
  • Ensured accurate deliveries by double-checking invoices and addresses before departure.
  • Reduced customer complaints with timely communication and proactive problem-solving skills.

In-Shop/Delivery Driver

Jimmy Johns Subs
11.2021 - 05.2023
  • Improved customer satisfaction by ensuring timely and correct deliveries.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Assisting Customers with inquiries and orders at the registers and phones
  • Responsible for large catering orders on multiple occasions
  • Enhanced customer satisfaction by providing efficient, friendly, and tasty food service.

Senior Sandwich Artist

Subway
11.2020 - 08.2022
  • Ensured customer satisfaction by consistently providing high-quality sandwiches and routinely maintaining a clean work environment.
  • Reduced food waste by effectively managing inventory and closely monitoring product freshness.
  • Increased sales through upselling techniques, impeccable customer service skills, and a friendly demeanor to keep customers returning
  • Ensured food safety compliance by strictly adhering to sanitation and cleanliness guidelines in all aspects of food preparation and handling.
  • Assisted with training new employees, sharing expertise on food preparation techniques, product knowledge, customer service, and company policies.
  • Supervised the store open to close alone on many occasions
  • Managed the safe and cash register
  • In charge of opening and closing the store

Education

No Degree - History

University of Arizona
Tucson, AZ

High School Diploma -

Pinnacle High School
Phoenix, AZ
05.2021

Skills

  • Route Planning
  • Communication
  • Time Management
  • Active Listening
  • Conflict Resolution
  • Detail Oriented
  • Teamwork
  • Problem Solving
  • Adaptability
  • Computer Literacy
  • Customer Service

Timeline

UPS Seasonal Delivery Helper

United Parcel Service, UPS
10.2023 - 01.2024

In-Shop/Delivery Driver

Jimmy Johns Subs
11.2021 - 05.2023

Senior Sandwich Artist

Subway
11.2020 - 08.2022

No Degree - History

University of Arizona

High School Diploma -

Pinnacle High School

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