Summary
Overview
Work History
Education
Skills
Timeline
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Kellcee Justice

Austin,Tx

Summary

Customer care professional with a proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, with a focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Amazon
03.2025 - Current
  • Operated delivery vehicle efficiently, ensuring timely arrival of packages to customers.
  • Navigated complex routes using GPS technology to optimize delivery times and reduce fuel consumption.
  • Maintained accurate records of deliveries, ensuring compliance with company policies and procedures.
  • Operated light trucks to deliver loads as far as 50 miles from home location.

Bartender/Server

Champs Americana
01.2020 - 01.2024
  • Managed bar inventory, tracking stock levels and ordering supplies to maintain efficient operations.
  • Crafted and served diverse cocktails and beverages, ensuring high-quality standards and customer satisfaction.
  • Trained new bartenders on drink preparation techniques and customer service protocols, fostering team cohesion.
  • Implemented efficient workflow processes during peak hours, enhancing service speed and reducing wait times.

Customer Care Specialist

Spectrum TV
01.2017 - 01.2020
  • Implemented process improvements to enhance service delivery and customer satisfaction.
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School -

Cedar Ridge High School
Round Rock, TX
06.2013

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Time management skills
  • Adaptability
  • Customer service
  • Quick Learner
  • Quality assurance

Timeline

Delivery Driver

Amazon
03.2025 - Current

Bartender/Server

Champs Americana
01.2020 - 01.2024

Customer Care Specialist

Spectrum TV
01.2017 - 01.2020

High School -

Cedar Ridge High School

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