Kellcee Justice
Austin
Summary
Customer care professional with a proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, with a focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.
Overview
9
9
years of professional experience
Work History
Hospital Inventory Technician
Insight Global(Trimedx)
Austin
10.2025 - Current
- Managed and maintained medical supply and equipment inventory to ensure accurate stock levels across hospital departments.
- Applied, programmed, and monitored GPS tracking tags on medical equipment to improve asset visibility, location accuracy, and loss prevention.
- Tracked and updated equipment locations using hospital inventory and asset management systems.
Delivery Driver
Amazon
Austin
03.2025 - 09.2025
- Operated delivery vehicle efficiently, ensuring timely arrival of packages to customers.
- Navigated complex routes using GPS technology to optimize delivery times and reduce fuel consumption.
- Maintained accurate records of deliveries, ensuring compliance with company policies and procedures.
- Operated light trucks to deliver loads as far as 50 miles from home location.
Customer Care Specialist
Spectrum Call Center
01.2020 - 01.2024
- Handled high-volume inbound and outbound calls in a fast-paced call center, consistently meeting performance and quality assurance metrics.
- Provided technical support, billing assistance, and service troubleshooting while maintaining a positive and professional demeanor.
- Utilized CRM software to document interactions, track issues, and ensure timely follow-up for customer needs.
- Delivered clear and empathetic communication to resolve escalated concerns, retain customers, and improve overall satisfaction.
- Collaborated with team members and supervisors to implement process improvements that enhanced service efficiency and reduced call handling times.
Bartender/Server
Champs Americana
01.2017 - 01.2020
- Managed bar inventory, tracking stock levels and ordering supplies to maintain efficient operations.
- Crafted and served diverse cocktails and beverages, ensuring high-quality standards and customer satisfaction.
- Trained new bartenders on drink preparation techniques and customer service protocols, fostering team cohesion.
- Implemented efficient workflow processes during peak hours, enhancing service speed and reducing wait times.
Education
High School -
Cedar Ridge High School
Round Rock, TXSkills
- Teamwork and collaboration
- Problem-solving
- Time management skills
- Adaptability
- Customer service
- Quick Learner
- Quality assurance
- Call center operations (inbound/outbound calls)
- CRM systems & ticketing tools
- Conflict resolution & de-escalation techniques
- Technical troubleshooting & customer retention strategies
- Attention to detail
- Barcode scanning
- Item tagging
- Asset tracking
Community Service
- Canned Food Drives for the Salvation Army
- School Supply Drives with the Boys and Girls Club
- Toy Drives with the Boys and Girls Club
Timeline
Hospital Inventory Technician
Insight Global(Trimedx)
10.2025 - Current
Delivery Driver
Amazon
03.2025 - 09.2025
Customer Care Specialist
Spectrum Call Center
01.2020 - 01.2024
Bartender/Server
Champs Americana
01.2017 - 01.2020
High School -
Cedar Ridge High School