Kelle Fredericksen
Summary
With 20+ years of experience and a proven track record, I am a strategic and results-oriented leader. My expertise lies in transforming dysfunctional teams by leveraging emotional intelligence and competency to transform morale, performance, and culture. Throughout my career, I consistently exceeded sales records and production goals in diverse industries.
Overview
17
17
years of professional experience
Work History
Property Management
Lotus Property Management
06.2021 - 07.2024
- Inspected units pre-check in, ensuring quality standards
- Communicated with housekeepers on quality issues and successes
- Scheduled and coordinated maintenance repairs and cleaning
- Managed houseware and linen inventory, maintaining adequate supply levels
- Acted as primary guest contact, resolving dilemmas and assisting in pre travel inquiries
Director of Housekeeping
MasterCorp
04.2019 - 11.2020
- Responsible for all aspects of Housekeeping Operations for a 475-unit, timeshare property, 6 associations - complexity 5 resort
- Budget management generating site profit
- Process and approve daily payroll and budget
- Built and maintained a positive relationship with Wyndham Management team
- Oversaw the staffing, housing, transportation and training of J1s, H2Bs and border recruit hires
- Built a motivated team, created a positive culture, improved People Metric scores from previous years
- Dramatically improved housekeeping quality, boosting QA score from prior year of 47% to 79% then passing QA the subsequent year
- Responsible for 7 company vehicles, 9 employee apartments, on site storage facility
- Brought in house laundry department production achievement to highest profit margin for site
Housekeeping Manager
Wyndham Ka’Eo Kai & Shearwater
01.2017 - 01.2018
- Responsible for overseeing the daily operation of the Housekeeping Department for 2 separate properties
- Effectively hire, develop and manage staff
- Manage and support all financial aspects of the department
- Process payroll and vacation scheduling
- Managed houseware and linen inventory, maintaining par levels
- Maintain RCI score goals
- Support audit standards
Optician
Vancouver Vision Clinic
01.2015 - 01.2017
- Met with patients to review their prescription and assist with selecting eyeglass frame, lens, tints / coatings that met their diverse RX, preferences and styles
- Took concise measurements for lenses and frames; adjusted eyeglasses to ensure optimal comfort and fit for patients
- Verified and went over insurance benefits and coverage with patients
- Controlled ordering and inventory to maintain optimal stock levels of products and prescriptions
Estate Manager
Pierce and Keely Brosnan
01.2013 - 01.2014
- Responsible for daily upkeep and day-to-day running of the estate
- Obtained bids and proposals from sub-contractors
- Managed and oversaw multiple projects throughout renovations from beginning to completion
Housekeeping Manager
Grand Pacific Resorts
01.2008 - 01.2013
- Efficiently maintained up-to-date payroll, accounts payable, and inventory
- Provided the necessary resources and training for newly hired staff members
- Built and maintained a highly motivated staff and positive culture
- Negotiated with vendors for services and contracts
- Successfully maintained RCI Gold Crown Status for housekeeping
Timeline
Property Management
Lotus Property Management
06.2021 - 07.2024
Director of Housekeeping
MasterCorp
04.2019 - 11.2020
Housekeeping Manager
Wyndham Ka’Eo Kai & Shearwater
01.2017 - 01.2018
Optician
Vancouver Vision Clinic
01.2015 - 01.2017
Estate Manager
Pierce and Keely Brosnan
01.2013 - 01.2014
Housekeeping Manager
Grand Pacific Resorts
01.2008 - 01.2013
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