Kelle Langevin
Denver,NC
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
7
7
years of professional experience
Work History
Online Support Analyst- Digital Commerce (Lowes.com)
Lowe’s Corporate
2021.03 - Current
- Performs issue intake, triage, analysis, and coordination across all products to ensure timely resolution
- Ensures that online site is operating at full capacity, while displaying correct data and proper functionality
- Oversees online pricing requests, such as pricing discrepancies, stores having incorrect retails, execution of emergency price overrides and assisting additional teams to correct
- Manages high sales occurrences through data execution, provided by Digital Commerce hourly sales report
- Monitors website and functionality testing, engaging Tech partners on issues from navigation to item restrictions and delivery charges
- Accountable for order research on behalf of Stores, Vendors and Merchants; tracking missing orders
- Proactively monitors and acts on issues, insights, KPIs and processes which result to improve customer experience.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Queried databases for information needed for report processing.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Identified and resolved problems through root cause analysis and research.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
Merchandise Assistant, Home Department- Ecommerce Dropship
Belk Corporate
2017.05 - 2021.03
- Contributed to merchandising of products by analyzing sales, current market trends and competitive data
- Responsible for all direct fulfillment activity, driving store/online sales and customer experience
- Managed Item Database Maintenance- set up and maintained items on Belk.com, entered price changes
- Maintained cross-functional relationships with buying, logistics, and item database teams
- Administered programs for advertising for Buyer and Assistant Buyer- Purchase Order Management and RTV’s
- Onboarded new vendors, lead kick-off calls, managed priority vendors start to finish.
- Maintained strong vendor relationships through effective communication, fostering collaboration on exclusive products and promotions.
Education
Bachelor of Liberal Studies in Organizational Communication and Business Management/Marketing -
Wingate University
Wingate, NC05.2016
Skills
- Leadership
- Writing and Editing
- Critical thinking
- Decision making
- Problem-solving
- Adaptability
- Interpersonal skills
- Customer Service
- MS Excel
- Analytical Thinking
- Documentation And Reporting
- Team Collaboration and Leadership
- Data Research and Validation
- Issue Identification
Timeline
Online Support Analyst- Digital Commerce (Lowes.com)
Lowe’s Corporate
2021.03 - Current
Merchandise Assistant, Home Department- Ecommerce Dropship
Belk Corporate
2017.05 - 2021.03
Bachelor of Liberal Studies in Organizational Communication and Business Management/Marketing -
Wingate University
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