Kelle Langevin
Denver,NC
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
7
7
years of professional experience
Work History
Online Support Analyst- Digital Commerce (Lowes.com)
Lowe’s Corporate
03.2021 - Current
- Performs issue intake, triage, analysis, and coordination across all products to ensure timely resolution
- Ensures that online site is operating at full capacity, while displaying correct data and proper functionality
- Oversees online pricing requests, such as pricing discrepancies, stores having incorrect retails, execution of emergency price overrides and assisting additional teams to correct
- Manages high sales occurrences through data execution, provided by Digital Commerce hourly sales report
- Monitors website and functionality testing, engaging Tech partners on issues from navigation to item restrictions and delivery charges
- Accountable for order research on behalf of Stores, Vendors and Merchants; tracking missing orders
- Proactively monitors and acts on issues, insights, KPIs and processes which result to improve customer experience.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Queried databases for information needed for report processing.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Identified and resolved problems through root cause analysis and research.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
Merchandise Assistant, Home Department- Ecommerce Dropship
Belk Corporate
05.2017 - 03.2021
- Contributed to merchandising of products by analyzing sales, current market trends and competitive data
- Responsible for all direct fulfillment activity, driving store/online sales and customer experience
- Managed Item Database Maintenance- set up and maintained items on Belk.com, entered price changes
- Maintained cross-functional relationships with buying, logistics, and item database teams
- Administered programs for advertising for Buyer and Assistant Buyer- Purchase Order Management and RTV’s
- Onboarded new vendors, lead kick-off calls, managed priority vendors start to finish.
- Maintained strong vendor relationships through effective communication, fostering collaboration on exclusive products and promotions.
Education
Bachelor of Liberal Studies in Organizational Communication and Business Management/Marketing -
Wingate University
Wingate, NC05.2016
Skills
- Leadership
- Writing and Editing
- Critical thinking
- Decision making
- Problem-solving
- Adaptability
- Interpersonal skills
- Customer Service
- MS Excel
- Analytical Thinking
- Documentation And Reporting
- Team Collaboration and Leadership
- Data Research and Validation
- Issue Identification
Timeline
Online Support Analyst- Digital Commerce (Lowes.com)
Lowe’s Corporate
03.2021 - Current
Merchandise Assistant, Home Department- Ecommerce Dropship
Belk Corporate
05.2017 - 03.2021
Bachelor of Liberal Studies in Organizational Communication and Business Management/Marketing -
Wingate University
Similar Profiles
Landon JohnsonLandon Johnson
Loader at Lowe’sLoader at Lowe’s
Jacoby SchalkJacoby Schalk
Cashier at Lowe’s Home ImprovementCashier at Lowe’s Home Improvement
Lindsay KennedyLindsay Kennedy
Asset Protection and Safety Manager at Lowe’sAsset Protection and Safety Manager at Lowe’s