Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Kelle C. Murray

Park Forest,Illinois

Summary

Outgoing and driven Health Care professional. Customer-Service oriented. Seasoned experience in Patient Access. Has superior interpersonal and oral communication skills. Excellent team player and extremely innovative. Highly organized Patient Access Coordinator knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence.

Overview

25
25
years of professional experience

Work History

Patient Registration Representative

Advocate Health Care
Chicago, IL
05.2018 - Current
  • Illinois masonic medical center patient ACCESS: central department outbound scheduler.
  • Schedule patient utilizing established customer-focused procedures.
  • Determine testing variables and prevent scheduling conflicts.
  • Insure proper test sequencing when multiple testing is ordered.
  • Accurately enter all required patient demographic data in registration application.
  • Obtain and accurately codes insurance information into hospital computer system.
  • Ensures patients are registered within time frame set by policies.
  • Provides patient/customer with accurate preparation information prior to exam.
  • Maintains confidentiality of patient records.

Administrative Assistant

Rebirth Worship Center Ministries
09.2017 - Current
  • Communicate responses for church mail, e-mail, voicemail, etc.
  • Schedule, communicate, and coordinate logistics church affairs with leadership.
  • Clerical, administrative and logistics support for the pastors.
  • Calendar and communications support via special mailing, email, phone contact.
  • Support secretarial duties and responsibilities.

Admitting Representative

Ingalls Memorial Hospital
Harvey, Il
11.2016 - 09.2017
  • Strong communication and excellent customer service skills.
  • Expedited registration processes while patient's interview.
  • Competent knowledge of insurance options available to non-insured patients.
  • Entered patient data into the hospital's electronic system.
  • Greeted newly arriving patients and completed patient registrations.
  • Interviewed new patients and collected needed medical and insurance information.
  • Entered patient data into the hospital electronic health record.
  • Notified insurance carrier to obtain insurance coverage benefits.
  • Explained admission procedures and hospital policies to patients and family members.
  • Contacted insurance carriers to obtain authorization for scheduled procedures.
  • Communicated delays and authorizations challenges to medical staff.
  • Pre-admitted patients by receiving bookings from physicians; confirmed admitting privileges of physicians; interviewed patients; entered patient information to pre-admissions database.
  • Prepared admission folders by gathering admission paperwork for scheduled patients.
  • Greeted and received patients to be admitted by conducting personal interviews; entered demographic and insurance information; confirmed pre-admission information; obtained signatures on legal consents and insurance forms; received payment and issued receipts.

Coordinator

Rush University Medical Center
, OB
06.2000 - 08.2008
  • Greeted patients arriving for services in Emergency Room department.
  • Interviewed patients in the Emergency Room to complete registration process.
  • Completed regulatory documents including consents to receive treatment.
  • Completed medical eligibility during registration process.
  • Completed Point of Service Collections for ED services provided.
  • Provided information about department and answered phones.
  • Completed Pre-Access registration work for more than 45 patients daily scheduled for outpatient appointments.
  • Obtained demographic information and secured accurate demographic and payer information for billing purposes.
  • Completed accurate registration data transfer paperwork and other relevant hospital forms.
  • Admission and registration procedures.
  • Outstanding written and verbal communication skills.
  • Identified significant patient financial liabilities and referred patient to Financial Counselors.
  • Generated case documents for patient-admission/outpatient visits in EPIC system.

Education

Graphic Art Communication

Prairie State College
2000

Diploma - General Studies

Harlan Community Academy High SChool
1997

Skills

  • Excellent Organizational Skills
  • Strong Customer Relations Skills
  • Computer Proficient
  • Excellent Punctuality
  • Knowledge PHI and HIPAA compliance
  • Detailed oriented
  • Knowledge of Medical Terminology
  • Excellent interpersonal and communication skills
  • Competent of Hospital and Physician Offices practices and procedures
  • Ability to problem solve
  • Excellent Time Management skills
  • Administrative, Phones
  • Benefits, Phone
  • Clerical, Verbal communication skills
  • Interpersonal and communication, Written
  • Customer Relations
  • Excellent customer service
  • Data transfer
  • Database
  • E-mail
  • Financial
  • Insurance
  • Leadership
  • Legal
  • Mailing
  • Medical Terminology
  • Organizational Skills
  • Policies
  • Processes
  • Receiving
  • Regulatory documents
  • Scheduling
  • Secretarial
  • Medical insurance
  • Data entry
  • Payment collection
  • Insurance verifying
  • Appointment scheduling
  • Interpreting physician orders

Timeline

Patient Registration Representative

Advocate Health Care
05.2018 - Current

Administrative Assistant

Rebirth Worship Center Ministries
09.2017 - Current

Admitting Representative

Ingalls Memorial Hospital
11.2016 - 09.2017

Coordinator

Rush University Medical Center
06.2000 - 08.2008

Graphic Art Communication

Prairie State College

Diploma - General Studies

Harlan Community Academy High SChool

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Kelle C. Murray