Kelle Ryles
Columbus,GA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
White Construction
07.2024 - Current
- · Acts as a liaison and coordinates administrative activities between field management, other departments, customers, vendors, subcontractors, and other parties including regulatory and municipal/state agencies.
- · Establishes and maintains basic project control logs.
- · Reviews and enters data from timesheets and daily tickets for job cost tracking. Saves and maintains data in company system.
- · Aids estimating team as needed including potential bid opportunities and bid preparation.
- · Assists Human Resources with hiring and orientation process.
- · Assists safety team in administration duties.
- · Assists payroll department with data entry and reporting.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
QA/QC Technician
PeopleReady Skilled Trades
01.2021 - 06.2024
- · Keeping track of employee's hours and doing office work and cleaning (on-site).
- · Passing out safety materials and making sure the site followed safety protocols.
- · Passing out specific tools for each crew based on the site needs.
- · Leading a quality control crew securing over 2,000 modules.
- · Develop solar power materials, building plants, inspecting engineering sites, implementing solar installation projects, performing computer simulation, running tests, implementing safety standards, and creating operation procedures.
- · Remediation on advanced level
- · Next-tracker familiar
- · Waste management lead
- Qa/qc lead/ professionally trained.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Maintained a safe work environment by adhering to established safety protocols, reporting potential hazards, and participating in safety trainings.
Customer Service Representative
Blue Cross and Blue Shield
06.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Customer Service Representative
Aflac
03.2017 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Applied Business - Business Administration And Management
Strayer University
Virginia10-2020
Associate of Arts - Culinary Arts
Clover Park Technical College
Lakewood, WA02-2017
Skills
- OSHA 10***
- Procore Efficient
- Heavy jobs Avanced level
- UNION training
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Next Tracker
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Critical thinking
- Computer skills
- Organization and time management
Accomplishments
- Customer service specialist
- Supervised team of over staff members.
- Completed my OSHA
- Completed Procore Training
- Completed HOW in Construction 101
- Spotter Training
- Union/IRA Policy Familiar
Certification
OSHA 10
Customer service certification
First Aid
Cpr
Timeline
Administrative Assistant
White Construction
07.2024 - Current
QA/QC Technician
PeopleReady Skilled Trades
01.2021 - 06.2024
Customer Service Representative
Blue Cross and Blue Shield
06.2020 - 12.2021
Customer Service Representative
Aflac
03.2017 - 01.2020
Associate of Applied Business - Business Administration And Management
Strayer University
Associate of Arts - Culinary Arts
Clover Park Technical College
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