Kelle Shelton
Healthcare Project Manager
Raleigh,NC
Summary
Healthcare industry expert and project management professional with strong business acumen and more than twenty years of experience as a certified pharmacy technician. Visionary leader with a unique combination of strategic planning and tactical implementation abilities. Instrumental in executing healthcare industry policies, supervising & guiding staff, hiring new employees, assessing employee performance, and managing resources. Proven record of developing innovative solutions to business challenges, resulting in substantial improvements in cost savings, efficiency, and customer satisfaction. Extensive background in software/hardware implementations in pharmacies. Expertise in complete life cycle project management, from conceptualization to final testing and implementation. Collaborative communicator, leveraging cross-functional solid relationships, community outreach strategy, and synergy to drive positive change through employee community engagement.
Overview
5
5
years of post-secondary education
20
20
years of professional experience
Work History
Systems Analyst/Programmer
City Of Raleigh, Cultural Resources Division
Raleigh, NC
01.2020 - Current
- Created eLearning modules for training City of Raleigh employees by utilizing software applications, such as iLearn, iSpring, Adobe Captivate, MS PowerPoint, MS Teams, MS Excel, and MS Word for system analysis and processing.
- Utilize Adobe Audition for editing audio files.
- Delivered daily technical support via phone, email, and MS Teams for users of iLearn.
- Implemented use of project management tools such as agile methodologies and Microsoft Planner to assist in tracking multiple projects.
- Provided client support on system operation and troubleshooting.
- Evaluated and adopted new technologies to address changing industry needs.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
Adjunct Instructor - Pharmacy Technology
Wake Technical Community College
Raleigh, NC
08.2017 - Current
- Deliver quality support to college students to achieve pharmacy technician certifications while effectively and efficiently performing as a community college instructor.
- Execute remarkable efficiency and provide online and classroom instruction to students.
- Deploy in-depth knowledge/understanding and provide clinical support to department aimed at achieving defined objectives.
- Developed and executed online courses for pharmacy technology program to maximize opportunities and options for working students.
- Created Standard Operating Procedures for pharmacy department.
- First EPIC certified Pharmacy Technology Instructor .
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Aided in migration of technological options for clinical pharmacy students by testing and self-educating pharmacy programs including QS1 and Pioneer to add better functionality for students and faculty members.
- Submitted daily class roster to accurately maintain attendance records.
- Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement.
- Used lectures, discussions and demonstrations to increase learning and classroom success.
Pharmacy Manager
Avance Care
Raleigh, NC
01.2017 - 05.2017
- Monitored all company inventory to ensure stock levels and databases were updated.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and maintained courteous and effective working relationships.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications and information for meetings.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Senior Analyst - Inventory Management
Cardinal Health
Fort Bragg, NC
10.2015 - 12.2016
- Managed the supply chain for Operating Room (OR) suites at Womack Army Medical Center.
- Updated and maintained operating room inventory at optimal par levels to ensure uninterrupted patient care.
- Identified underperforming/weak areas to improve operational efficiency and effectiveness, focusing on ensuring compliance with regulations.
- Provided field service support for OR staff, logisticians and procurement team.
- Worked through resolution report each morning communicating and resolving errors as needed.
- Communicated with MOR contacts regarding items/ delays/ substitutions.
- Communicated with Cardinal team regarding concerns (allocation quantities, critical need items).
- Researched and suggested conversions to CAH supply items for cost savings for the customer and increased revenue for CAH.
- Secured over 1 million dollars for Womack Army Medical Center in conversions and returns by implementing broad industry knowledge and vast skills.
- Developed Quarterly Business Reviews using metrics to establish benefit for the military hospital and presented before key upper-level management.
- Created and implemented use of Standard Operating Procedures (SOPs) for inventory management and purchasing of operating room materials.
- Secured conversion to CAH Presource Packs for 2 major procedures.
Inventory Manager/ Buyer
NCSU Veterinary School Pharmacy
Raleigh, NC
10.2014 - 10.2015
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
- Reviewed proposals, qualified vendors and recommended optimal suppliers.
- Oversaw and streamlined daily operations of purchasing department to maximize productivity and revenue.
- Performed extensive vendor and supplier research to identify cost-effective options and product availability.
- Forecasted purchasing trends and improved merchandising strategies by completing purchasing analysis.
- Collaborated with vendors for special events and seasonal promotions to maintain adequate product stock and drive sales.
ADM Technician / Purchasing Agent
UNC/Rex Hospital Pharmacy
Raleigh, NC
03.2011 - 10.2014
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered pharmacy medications and supply items to maintain streamlined inventory and low overhead.
- Received pharmacy order via CAH inventory system and invoice, stocked items using FIFO methods to optimize stock life and minimize waste.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Subject Matter Expert for Pyxis medication dispensing stations within 24 operating theaters and provided immediate technical support and emergency medication delivery.
- Performed daily narcotic substance count in the pharmacy and operating suites throughout hospital.
- Maintained professional, courteous relationship with all internal and external customers including vendors.
- Kept and frequently updated spreadsheet with all vendors and manufacturers for customer service needs.
- Communicated daily stock-outs and recall information during morning and afternoon huddles.
- Updated par levels quarterly based on usage report analysis.
Pharmacy Buyer
DHHS John Umstead Hospital Pharmacy
Butner, NC
05.2003 - 03.2011
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Maintained consistent email and verbal communication with primary and secondary vendor(s) to confirm and track orders and verify price revisions on purchase orders.
- Maintained complete documentation and records of all purchasing activities.
- Tracked inventory shipments and prepared spreadsheets detailing item information including availability and pricing.
- Led special projects including setup of Medicare Part D Reconciliation program and merge of hospitals.
- Created quarterly reports analyzing purchase history and exact expenditure based on pharmaceutical category.
- Created and implemented use of training manuals.
- Created standard operating procedures for all pharmacy automation.
- Maintained McPlus pharmacy database.
- Maintained NC Chargemaster file for JUH pharmacy.
Education
Masters of Project Management - Project Management
Western Carolina University
Cullowhee, NC 08.2019 - 08.2021
Bachelor of Arts - Operations Management
Southern New Hampshire University
Manchester, NH 08.2015 - 05.2018
Skills
Project management
Timeline
Systems Analyst/Programmer
City Of Raleigh, Cultural Resources Division
01.2020 - Current
Masters of Project Management - Project Management
Western Carolina University
08.2019 - 08.2021
Adjunct Instructor - Pharmacy Technology
Wake Technical Community College
08.2017 - Current
Pharmacy Manager
Avance Care
01.2017 - 05.2017
Senior Analyst - Inventory Management
Cardinal Health
10.2015 - 12.2016
Bachelor of Arts - Operations Management
Southern New Hampshire University
08.2015 - 05.2018
Inventory Manager/ Buyer
NCSU Veterinary School Pharmacy
10.2014 - 10.2015
ADM Technician / Purchasing Agent
UNC/Rex Hospital Pharmacy
03.2011 - 10.2014
Pharmacy Buyer
DHHS John Umstead Hospital Pharmacy
05.2003 - 03.2011
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