Summary
Overview
Work History
Education
Skills
Volunteer Experience
Awards
Technical Skills
References
Timeline
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Kellee Bauer

Punta Gorda,USA

Summary

Dynamic professional with extensive experience in the hospitality industry, including staff training and leadership. Proven track record in mentoring and conflict resolution, consistently exceeding expectations. Skilled in process management and relationship building, fostering collaboration across departments to enhance operational efficiency and drive business success.

Overview

22
22
years of professional experience

Work History

Lead Trainer & Server

The Brunch Bar
Rochester Hills, MI
01.2024 - 01.2025
  • Led a team of servers while successfully training new hires on service standards and operational efficiency.
  • Managed all aspects of daily restaurant operations, including staff oversight, customer service, and food preparation.
  • Consistently exceeded customer expectations by providing exceptional service and promptly addressing all concerns.

Substitute Teacher

St. John Lutheran Church and School
Shelby Township, MI
01.2022 - 01.2025
  • Effectively managed classroom environments to encourage student participation and maintain a positive learning experience.
  • Adapted teaching methods to fit individual student needs and delivered clear assignments based on existing lesson plans.

Mortgage Banker Assistant

Quicken Loans
Detroit, MI
01.2003 - 01.2022
  • Purchase Communications Trainer: Created and launched the company's first-ever training program for new Purchase Specialists.
  • Purchase Specialist: Acted as the primary point of contact for the Executive Purchase Team, facilitating loan completions with a high sense of urgency.
  • Relationship Management: Cultivated and maintained strong relationships with referral partners and borrowers to secure new business.
  • Problem Resolution: De-escalated frustrated clients to keep loans on track for closing and stayed current on various mortgage products.

Education

Bachelor of Arts - Family Studies, Communications

Central Michigan University
Mount Pleasant, MI

Skills

  • Staff Training
  • Onboarding
  • Team leadership
  • Conflict resolution
  • Mentoring
  • Customer Service
  • Negotiation
  • Problem Solving
  • Account Management
  • Cross-Departmental Collaboration
  • Teamwork
  • Process Management
  • Auditing
  • Financial & Business Analysis
  • Deadline Management

Volunteer Experience

  • Forgotten Harvest
  • Detroit Inner City Schools

Awards

  • Quicken Loans Triple Crown Purchase Specialist
  • Quicken Loans Top Producer Award
  • Quicken Loans Top Communicator & Production Award

Technical Skills

  • Microsoft Office Suite
  • Pathfinder, Cyclops, Avaya CTI

References

References available upon request.

Timeline

Lead Trainer & Server

The Brunch Bar
01.2024 - 01.2025

Substitute Teacher

St. John Lutheran Church and School
01.2022 - 01.2025

Mortgage Banker Assistant

Quicken Loans
01.2003 - 01.2022

Bachelor of Arts - Family Studies, Communications

Central Michigan University

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