Kellee Burney
Account Manager
Charlotte,NC
Summary
Creative and engaging Account Manager bringing 10 years of dynamic and diverse management experience. Recognized for essential business acumen and focus through deadline adherence, innovative negotiation techniques, and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Overview
10
10
years of professional experience
Work History
Account Manager
Henderson Properties/RealManage
Charlotte, NC
03.2019 - 12.2023
- Negotiated contracts with clients to maximize profitability.
- Managed multiple accounts simultaneously while meeting deadlines.
- Maintained accurate records of all customer interactions in the CRM system.
- Prepared monthly financial statements for each account.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Ensured compliance with industry regulations when dealing with clients.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by cementing trusting relationships with customers.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Store Owner
House 2 Home Furniture
Charlotte, NC
10.2010 - 09.2020
- Developed store policies and procedures to ensure customer satisfaction.
- Created a unique shopping experience for customers by providing personalized service.
- Managed inventory levels, restocking shelves as needed.
- Maintained records of sales, profits and losses within the store.
- Implemented marketing campaigns to increase brand visibility and attract new customers.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Ensured compliance with state and local laws regarding business operations.
- Negotiated contracts with vendors to secure best prices for products.
- Cultivated relationships with customers to promote repeat business.
- Monitored competitor activities to stay informed of industry changes.
- Identified areas of improvement for increased productivity or cost savings initiatives.
- Established safety protocols for handling hazardous materials within the store environment.
- Kept team on track by assigning and supervising activities and giving constructive feedback.
- Interviewed, trained and supervised employees.
- Determined pricing for products or services based on costs and competition.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Retention Specialist
Xerox/Conduent
Charlotte, NC
08.2014 - 02.2016
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Collaborated with other departments to develop promotional campaigns aimed at increasing retention rates.
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
- Generated monthly reports outlining progress made towards meeting retention objectives.
- Explained new products and services to customers.
- Obtained and examined relevant information to validate customer complaints and determine possible causes.
- Conferred with management to develop or implement personnel policies or procedures.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
Education
Bachelor of Science - Business/Healthcare Management
UofP
Phoenix, AZSkills
- Account And Ledger Reconciliations
- Payroll Management
- Business Development And Planning
- Consultative Sales Strategy
- Acquiring And Retaining Customers
- Payment Plan Negotiation
- Preparing Contracts
- Account Management
- Customer Relationship Management (Crm)
- Regulatory Compliance
- Relationship Building And Management
- Customer Needs Assessment
- Customer Engagement
- Troubleshooting And Problem Resolution
- Terms Negotiation
- Due Diligence
- Data Management
- Invoice Processing
Affiliations
- Volunteer with youth sports
- Mentor with Charter Schools USA
- Associate Director of Loving Life Foundation
Accomplishments
- Achieved several Yelp and Google recognition
- Employee of the Month
- Peer Shoutout Award
Timeline
Account Manager
Henderson Properties/RealManage
03.2019 - 12.2023
Retention Specialist
Xerox/Conduent
08.2014 - 02.2016
Store Owner
House 2 Home Furniture
10.2010 - 09.2020
Bachelor of Science - Business/Healthcare Management
UofP
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