Kellee Doucette
Ontario,New York
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
12
12
years of professional experience
Work History
Lead HCM Consultant
HCM Unlocked
08.2023 - Current
- Use knowledge and skills to assist Professional Services team members with projects as they relate to data services, technical configuration, integrations, payroll, benefits, and HR.
- Support team in project implementation across client lifecycle stages
- Own and manage individual client books of business while acting as backup to managers/directors as needed.
- Be the face of Professional Services by participating in new client intakes, conducting scoping analysis to determine project needs and projected hours.
- Participate in candidate interviews and feedback, as well as act as a mentor to new employees.
HCM Consultant II
HCM Unlocked
09.2022 - 08.2023
- Managed the full spectrum of implementation and optimization projects from the client's perspective
- Lead multifaceted projects across various entities
- Provided technical consulting services to clients in order to optimize their Human Capital Management systems.
- Gathered requirements from clients in order to design and configure customized HCM solutions.
- Evaluated current processes and identified areas of improvement for optimal performance of HCM systems.
- Managed client relationships by providing ongoing maintenance, troubleshooting assistance, and issue resolution.
Implementation Specialist- HCM
CBIZ
01.2022 - 09.2022
- Deliver implementation services utilizing CentrallyHR platform
- Ensured timely and accurate data input into software
- Ensure all internal controls and procedures are followed, work to understand client processes, procedures and/or programs, and assist the needs of the client according to commitments and standards set forth by the company
- Conduct product training sessions to prepare clients for service transition
Human Resources Consultant
Paylocity
10.2019 - 01.2022
- Collaborated with consultants to provide HR Solutions
- My role included implementing E-Verify for our clients, running various administrative reports for management, managing email communications for current clients needing additional assistance, assigning new clients to our HR Consultants, and other jobs as the company needs
- This role has also included seasonal assistance with building client modules, ACA implementation, and any other requests as required by the HR Teams
Human Resources Consultant II
Paylocity
02.2017 - 05.2019
- Coordinated setup, training, and usage of HCM products
- Handle current client queue for HCM product implementation cases
- Extensive experience with various products such as ACA, Onboarding, and Recruiting
- Active participant in extra assignments, including early adopter pilots, Benefit Essentials SME, and an HRC Greenbelt.
Implementation Consultant II
Paylocity
01.2015 - 02.2017
- Facilitated the implementation of major-market clients focusing on seamless transition and high-level customer service
- Coordinated internally with service partners for integrations and data conversions
- Performed audits and balancing of prior wages to ensure accuracy of implementation data
- Assisted client with configuring and processing payroll with Paylocity
- Lead Welcome Calls and weekly touch point calls with clients to set expectations, adhere to timelines, and implement payroll within the agreed upon start date
Implementation Specialist
ADP Inc.
01.2014 - 01.2015
Customer Service Representative
ADP Inc.
08.2012 - 01.2014
Education
Associate of Applied Science - Liberal Arts
Erie Community College
01.2008
Skills
- Task Ownership
- Commitment to Results
- Collaborative Problem-Solving
- Effective Time Management
- Effective Communication
- Detail-Oriented Organization
- Independent Problem-Solving
- Project Oversight
- Task Prioritization Skills
Timeline
Lead HCM Consultant
HCM Unlocked
08.2023 - Current
HCM Consultant II
HCM Unlocked
09.2022 - 08.2023
Implementation Specialist- HCM
CBIZ
01.2022 - 09.2022
Human Resources Consultant
Paylocity
10.2019 - 01.2022
Human Resources Consultant II
Paylocity
02.2017 - 05.2019
Implementation Consultant II
Paylocity
01.2015 - 02.2017
Implementation Specialist
ADP Inc.
01.2014 - 01.2015
Customer Service Representative
ADP Inc.
08.2012 - 01.2014
Associate of Applied Science - Liberal Arts
Erie Community College
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