Kellee Jones

Researched and resolved billing discrepancies to enable accurate billing.

• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• 23 Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered a day.
• Maintained detailed records of each account's payment history, providing easy access to information for audit and analysis purposes.
• Reduced errors in financial records by conducting regular audits of billed accounts.
• Enhanced customer satisfaction with timely and accurate invoice generation.

• Greeting patients, data entry, scheduling appointments
• Filing insurance claims and answering incoming calls.
• Post insurance payments in Account Management software.
• Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
• Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
• Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
• Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
• Answered phone calls and messages for 1- siblings healthcare solutions, scheduling appointments, and handling patient inquiries.

• Serve as the main provider of quality care for both the elderly and the young.
• Provide cooking, cleaning, administration of medicine, feeding, and bathing as appropriate.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Built strong relationships with clients to deliver emotional support and companionship.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
• Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.