Summary
Overview
Work History
Education
Skills
Timeline
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Kellee Leturgez

Kellee Leturgez

Summary

I am organized and motivated employee eager to apply time management and organizational skills in various work environments. Seeking mid level opportunities to expand skills while facilitating company growth in corporate environment. Committed to meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance organizational brands. Highly-motivated professional with demonstrated ability to thrive in work related areas of (Customer Relations Operations/Paralegal & Business Management. With strong work ethic, adaptability, and exceptional interpersonal skills. While working effectively supervised unsupervised; quickly mastering new skills and on the job training. With personal presentation of note worthiness.

Overview

18
18
years of professional experience

Work History

Business Service Analyst

Randstad Corporate/ Spherion/Accustaff
Atlanta, GA
11.2016 - Current
  • Follow: Randstad policies, procedures and system use in addition to collecting timekeeping information, Answer inbound calls, chats and emails to facilitate customer service team. answering questions regarding variety of payroll issues.
  • Improved customer service wait times to mitigate complaints.
  • Presented to C Level executives handling multiple internal and external clients with management. Routine office and clerical support of Branch Operations Teams while nurturing strong business partnerships with clients by providing exceptional service skills in implementing customer development & retention strategies.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Implemented troubleshooting techniques to resolve issues. That are still being applied today.
  • Documented all forms of contact via the Agency Branch and external talent in compliance with Randstad standard operating procedures.
  • Increased responsibilities to provide moderately complex support services in account management, operations, documentation, on-boarding customer service, payroll, and technical support to all Branch Employees, Managers and Owners of agencies.
  • Provide training to new staff members on the proper use of policy & Procedures, processes. related to service operations.

Bankruptcy Foreclosure /Closing Paralegal

Aldridge & Connor
Atlanta, GA
01.2015 - 10.2016
  • Organized court files by maintaining up-to-date records of all filings and communications.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.
  • Responded to client calls and inquiries to deliver applicable information.
  • Assisted attorneys in preparing legal briefs.
  • Produced, corrected, and submitted professional legal correspondence.
  • Monitored docket entries for upcoming court dates or hearing deadlines.
  • Maintained communication with clients through phone calls and emails regarding case progress. Updated database software program with current case information including notes from client meetings or phone conversations.
  • Processed closing documents and transactional documents for legal review.
  • Reviewed foreclosure notices and legal documents for accuracy, completeness, and compliance.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and meet department standards.

Bankruptcy Proof of Claims/Closing Paralegal

McCalla Raymer/Promise Solutions
Atlanta, GA
06.2006 - 11.2013
  • Analyzed data related to claims operations to identify areas of improvement and develop action plans for implementation. Reviewed individual claim files for accuracy and compliance with policies and regulations prior to Attorney approval for submission.
  • Provided leadership during organizational change initiatives by establishing clear expectations for staff members involved in transitioning into new roles or responsibilities.
  • Developed and implemented strategies to improve operational efficiency, enhance customer satisfaction.
  • Monitored performance metrics related to claims processing times, accuracy, quality assurance, customer service levels. Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and training.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.
  • Prepared closing statements for review by attorneys (14 Attorneys total).
  • Verified accuracy of legal descriptions prior to closings.

Education

High School Diploma -

Broad Ripple High/ Basic Study
Indianapolis, IN
05-1994

Skills

  • Exceptional communication, interpersonal, and organizational skills
  • Demonstrated experience managing projects
  • Detailed oriented with a high concern for quality
  • Report Generation /Experience presenting to C-level executives
  • Skilled in Organizational team building
  • High level of computer navigational skills /Talented in Microsoft Office applications, Word, Outlook, and Power Point
  • Training/Coaching & Development
  • Legal Bankruptcy/Foreclosure/Project Management
  • Business Operations (Brokerage Ops/Quality Trainer/Broker Dealer Back Office/
  • Call Center Operations: HR Services /Payroll Admin: On-Boarding (clients & employees)/resume follow up and verification of new hires 5yrs/Finance Ops 5yrs/Paralegal (admin Support) 7 Payroll Admin Support 7yrs
  • Project Coordination / Project Management
  • Critical Thinking / Senior Leadership Support /Problem-Solving Abilities

Timeline

Business Service Analyst

Randstad Corporate/ Spherion/Accustaff
11.2016 - Current

Bankruptcy Foreclosure /Closing Paralegal

Aldridge & Connor
01.2015 - 10.2016

Bankruptcy Proof of Claims/Closing Paralegal

McCalla Raymer/Promise Solutions
06.2006 - 11.2013

High School Diploma -

Broad Ripple High/ Basic Study

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Kellee Leturgez