Kellee Monday
Shelley,ID
Summary
Demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
1
1
years of professional experience
4
4
Certification
Work History
Auto Detailing Assistant
Elite Auto Detailing
04.2018 - 08.2018
- Vacuumed interiors of vehicles to remove dirt and debris.
- Shined vehicle windows and windshields to remove water spots.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
- Maintained clean, tidy and safe work environment.
- Provided exceptional customer service and addressed customer inquiries.
Marine Patrol Officer
Boise County Sheriff’s Office
05.2022 - 09.2022
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Responded to emergency calls to provide assistance to citizens in need.
- Recorded facts to prepare reports documenting incidents and activities.
- Provided exceptional boat inspections for the citizens.
- Conducted searches of individuals, vehicles and premises.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
Dishwasher
Trudy’s Kitchen
10.2022 - 12.2022
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
911 Dispatcher
Boise County Sheriff’s Office
02.2023 - 08.2023
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered calls from automatic routing system and took basic information from callers.
Education
Idaho City High School
Idaho City, ID 08.2021 - 05.2023
Skills
- Emergency Assessment
- Emergency Medical Instruction
- Information Intake
- Computer-Aided Dispatching
- Computer Skills
- Active Listening
- Database Queries
- Works Well Under Pressure
- Teamwork and Collaboration
- Medical Emergency Response
- Safety Procedures
- Traffic Control
- Customer Satisfaction
- Community Relations
- Stocking and Replenishing
- Customer Needs Assessments
- Chemical Use
- Automotive Detailing
- Exterior Washes
- Upholstery Cleaning
- Interior Vacuuming
- Exterior Waxing
- Team Coordination
Certification
- First Aid/CPR Certified
- EMT - Certified Emergency Medical Technician
- CFR - Certified First Responder
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
911 Dispatcher
Boise County Sheriff’s Office
02.2023 - 08.2023
Dishwasher
Trudy’s Kitchen
10.2022 - 12.2022
Marine Patrol Officer
Boise County Sheriff’s Office
05.2022 - 09.2022
Idaho City High School
08.2021 - 05.2023
Auto Detailing Assistant
Elite Auto Detailing
04.2018 - 08.2018
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