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Kellee Morton
West Jordan,UT
Summary
I have a BS in Communications. I have extensive experience in hiring, training, product, customer experience and customer support. I have consistently received high marks in sales, surveys and company reviews.
Overview
11
11
years of professional experience
Work History
Logistics Professional
Axon Optics
09.2017 - 11.2018
- Resolved customer issues
- Answered customer's questions in a timely manner
- Fulfilled orders and labs
- Performed inventory accounting and reconciliation
- Helped manage a clinical trial
- Trained new hires
- Participated in weekly meetings and offered valuable ideas and input
- Resolved issues with lab
- Made an instructional YouTube video
- Quality control ensuring complete customer satisfaction
- Assembled and shipped marketing materials for various offices
- Ordered office supplies
Customer Care Professional
American Express
04.2011 - 10.2015
- Performed product upgrades
- Shared relevant benefits of products to enhance relationship of card member to American Express
- Set up fraud cases
- Completed card replacements
- Created billing inquiries for card members to resolve issues they had with merchants
- Remained compliant to avoid quality and Health of Compliance errors
- Earned excellent surveys for both myself and the company
- Answered complicated questions from card members and resolved issues
- Completed line of credit applications
- Registered cards for Pay by Phone/Pay by Computer services and took payments
- Helped card members with general questions about products and features
- Assisted card members to register cards online and help with navigation issues
Manager
Village Quilt Shop
05.2008 - 10.2010
- Ordered product for multiple stores and monitored margins and purchase orders
- Worked closely with vendors to ensure product arrived on time and correctly
- Examined monthly vendor, financial and categorical merchandise reports and reconciled inconsistencies
- Hired and trained new employees
- Conducted performance evaluation meetings with staff members
- Created schedule for employees
- Established positive and productive environment for others
- Coordinated sales, staffing, product and decorating for large sales driven events
- Helped prepare monthly mass ad pieces
- Co-outlined annual advertising budget
- Planned and led store meetings
- Orchestrated large design project to maximize sales to square footage
Education
Bachelor of Science - Communications
Brigham Young University-Idaho
Rexburg, IDSkills
Client relations
Problem-solving
Conflict resolution
Master at learning new systems
Active listening
Coaching and mentoring
Account managing
Attention to detail
Type 90 WPM
Interests
Timeline
Logistics Professional
Axon Optics
09.2017 - 11.2018
Customer Care Professional
American Express
04.2011 - 10.2015
Manager
Village Quilt Shop
05.2008 - 10.2010
Bachelor of Science - Communications
Brigham Young University-Idaho