Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kellee Varnado

Champaign,IL

Summary

Dynamic and dedicated professional with proven expertise in customer service and insurance verification at OSF Medical Center. Skilled in problem-solving and time management, I enhance patient satisfaction through effective communication and meticulous data entry. Committed to fostering a welcoming environment while achieving operational excellence.

Professional office support specialist with solid record of enhancing administrative efficiency and customer satisfaction. Ensured seamless daily operations and provided exceptional support to both team members and clients. Known for reliability and adaptability in dynamic settings, along with excellent organizational and communication skills.

Overview

19
19
years of professional experience

Work History

Front Office Assistant

OSF Medical Center
02.2025 - Current
  • Contributed to a positive work environment through effective communication and collaboration with team members.
  • Participated in regular training sessions to stay updated on company policies, procedures, and product knowledge.
  • Used Software to document invoices and payment postings.
  • Improved overall team performance through constructive feedback, sharing best practices, and mentoring new team members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.

Patient Service Representative

Christie Clinic
08.2023 - 02.2025
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Used Epic to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.

Relationship Banker

Credit Union 1
04.2021 - 08.2023


  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.

Customer Service Representative

Avis Budget Group
06.2016 - 05.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Flow Team Member

Target
11.2013 - 04.2017
  • Assisted in improving store appearance by restocking shelves, organizing displays, and maintaining cleanliness standards.
  • Ensured adherence to safety regulations and guidelines, minimizing workplace accidents and maintaining a secure environment for employees and customers.
  • Collaborated with other departments for efficient allocation of resources and cross-functional support when needed.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Receptionist

Victory Apostolic Church
10.2006 - 04.2011
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School Diploma - General Studies

Rich Township East Campus
Park Forest, IL
05.2005

Skills

  • Listening skills
  • File organization
  • Problem-solving skills
  • Time management
  • Scheduling appointments
  • Cash handling
  • Reception duties
  • Insurance verification
  • Data entry

Timeline

Front Office Assistant

OSF Medical Center
02.2025 - Current

Patient Service Representative

Christie Clinic
08.2023 - 02.2025

Relationship Banker

Credit Union 1
04.2021 - 08.2023

Customer Service Representative

Avis Budget Group
06.2016 - 05.2018

Flow Team Member

Target
11.2013 - 04.2017

Receptionist

Victory Apostolic Church
10.2006 - 04.2011

High School Diploma - General Studies

Rich Township East Campus

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