Kellee Wilson

• Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
• Safeguarded children's well-being by closely monitoring their activities and providing appropriate supervision at all times.
• Assisted with light housekeeping duties as well as running errands.
• Played games, worked on puzzles, and read books to young children.
• Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.

Provided team members with coaching and guidance on delivering exceptional customer experiences.

Reviewed and verified carrier information to ensure alignment with our system, minimizing the risk of fraudulent activity or stolen loads.

Ensured a smooth end-to-end customer and carrier experience through close coordination with various departments.

Coordinated drivers to ensure prompt pick-up and on-time delivery of goods.

Delegated assignments to team members appropriate to their expertise and abilities.

Facilitated regular team meetings to evaluate performance and identify opportunities for enhancement.

Implemented efficient techniques for optimizing workflow.

Directed and guided multi-functional job responsibilities to enable consistent role coverage.

Ensured efficient pickup and timely delivery by coordinating with drivers.

Conducted individual coaching sessions to boost customer performance.

Addressed incoming customer requests through different modes of contact, such as phones, emails, and chats.

Ensured compliance and delivered product and service information to customers.

Identified and resolved potential customer satisfaction issues promptly.

Monitored and maintained strict adherence to schedules for pick-up and delivery tasks.

Monitored and maintained compliance with quality assurance requirements.

Detected violation instances with proper documentation, took immediate corrective action to prevent recurrence.

Executed work duties following company-mandated Standard Operating Procedures.

Addressed concerns related to product quality and provided assistance to the production team.

Adhered to safety policies and procedures in a laboratory setting.

Successfully maintained a high level of customer satisfaction through effective Quality Control management.

Verified accuracy of quality records and ensured complete documentation.

Notified upper management of any inconsistencies.

Managed daily operations, overseeing personnel scheduling, employee attendance, task assignment, and progress monitoring.

Collaborated with multiple departments to provide support and help achieve company objectives.

Evaluated production, distribution, quality control, and inventory data to identify potential enhancements during staff meetings.

Managed all aspects of shipment loading, unloading, and packaging.