Kelleigh Staples
Missoula,MT
Summary
Dynamic and results-oriented professional with a proven track record at Tap Club, excelling in high-pressure environments and enhancing customer satisfaction. Expert in customer service and cash handling, I leverage strong work ethic and team collaboration skills to drive success and foster positive guest experiences. Demonstrated ability to increase efficiency and solve problems, contributing significantly to team achievements.
Overview
1
1
year of professional experience
Work History
Host, Expo, and Server
Tap Club
05.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Sales Associate
Dry Goods
11.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Applied Physics
Concordia College At Moorhead
Moorhead, MN05-2027
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
Timeline
Host, Expo, and Server
Tap Club
05.2024 - Current
Sales Associate
Dry Goods
11.2023 - 04.2024
Applied Physics
Concordia College At Moorhead