Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Kellem Arroyo

Los Angeles,CA

Summary

Results-driven Area Manager II (Operations) accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for various fields of work.

Overview

4
4
years of professional experience

Work History

Area Manager II Operations

Amazon
Huntington Beach, CA
02.2021 - Current
  • Conducted training sessions to educate employees (approximately 30-40 employees) on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.

Keyholder Manager

Alo Yoga
San Diego, CA
06.2020 - 01.2021
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Provided sales feedback to management to address concerns in sales reports.
  • Processed cash, credit, debit and check payments.
  • Opened inventory boxes and restocked sales floor.
  • Accepted and processed customer returns.
  • Oversaw approximately 8-10 employees - focused on employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.

Stock Associate

Ted Baker
San Diego, CA
06.2019 - 03.2020
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintained effective team member communication.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Answered customer questions and provided detailed product information.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Managed inventory storage in clean and organized fashion for entire store - with approximately 3000 to 4000 units that were to be accounted for at all times.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Demonstrated strong communication skills and understanding of packing slip processing requirements.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Completed physical inventory counts each month.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Created reports detailing inventory costs, deliveries and usage.

Shop Supervisor

Lorna Jane Active Wear
Del Mar, CA
04.2019 - 03.2020
  • Checked incoming orders and organized new stock.
  • Inventoried supplies regularly and reported needs to management.
  • Trained other employees on how to operate POS systems.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Completed projects and work assignments despite tight deadlines.

Education

Bachelor of Arts - Political Science And Government

University of San Diego
San Diego, CA
01.2021

Skills

  • Business Leadership
  • Focus and Follow-Through
  • Quality Standards
  • Problem Anticipation and Resolution
  • Program Optimization
  • Performance Tracking and Evaluations
  • Customer Service
  • Cost Management
  • Managing Operations and Efficiency
  • Business Management Principles
  • Sales Strategies
  • Employee Coaching and Motivation
  • Technical Proficiency

Timeline

Area Manager II Operations

Amazon
02.2021 - Current

Keyholder Manager

Alo Yoga
06.2020 - 01.2021

Stock Associate

Ted Baker
06.2019 - 03.2020

Shop Supervisor

Lorna Jane Active Wear
04.2019 - 03.2020

Bachelor of Arts - Political Science And Government

University of San Diego

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Kellem Arroyo