Kellen Baltazar
North Dartmouth,MA
Summary
Proven hospitality professional with expertise in guest engagement and safe food handling, honed at Tap and Tavern. Excelled in high-volume dining settings, enhancing customer service through effective team collaboration and exceptional multitasking abilities. Achieved significant improvements in guest satisfaction by leveraging strong work ethic and hospitality service expertise.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server
Tap and Tavern
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Expo/Host
Chomp Kitchen and Drinks
01.2022 - 08.2024
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day''s events .
- Participated actively in post-event debriefs with the organizing team, sharing insights for future improvements in hosting expos successfully.
- Delivered knowledgeable product demonstrations that resulted in increased interest and engagement from attendees.
- Managed crowd control efficiently, maintaining a safe and orderly environment throughout the expo.
Host Trainer
Olive Garden Restaurant
11.2021 - 02.2022
- Gathered valuable guest feedback for continuous improvement of services offered within the establishment.
- Provided attentive service by promptly greeting guests upon arrival and escorting them to their tables.
- Facilitated seamless communication between front-of-house staff, kitchen personnel, and management teams for optimal efficiency.
- Promoted a safe working environment by adhering to safety regulations and proper food handling practices at all times.
Education
Master of Science - Computer Engineering
University of Massachusetts, Dartmouth
North Dartmouth, MA05-2029
High School Diploma -
Bishop Feehan High School
Attleboro, MA05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Menu memorization
- Safe food handling
- Food running
- High volume dining
- Team collaboration
- Table bussing
- Food sales and promotion
- Guest seating
Languages
Portuguese
Limited Working
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Tap and Tavern
07.2024 - Current
Expo/Host
Chomp Kitchen and Drinks
01.2022 - 08.2024
Host Trainer
Olive Garden Restaurant
11.2021 - 02.2022
Master of Science - Computer Engineering
University of Massachusetts, Dartmouth
High School Diploma -
Bishop Feehan High School
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