Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Kellen Chappell

WHITEHALL,MI

Summary

I offer detail-oriented approach and commitment to patient care, eager to learn and develop in the medical environment. I also bring a foundational understanding of medical terminology and electronic health records, with a readiness to quickly acquire additional knowledge to gain advancement as a medical assistant. I have a strong focus on teamwork, adaptability and supporting medical staff and patients effectively.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Assistant

Medical Kingdom Care
09.2024 - 01.2025
  • Practicum experience under the supervision of Dr. Saundra Blanchard. Externship completed between September 2024 and November 2024. 161 hours logged.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Administered various injections.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.

Crew Member

Herbal Utopia
05.2023 - 09.2023
  • Self-motivated, detail oriented, with a strong sense of personal responsibility.
  • Multitasking and maintaining food preparation and customer flow.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Ability to learn the many different recipes and commit them to memory.
  • Performed opening and closing duties.
  • Managed cash register transactions accurately while handling money responsibly to maintain balanced tills at the end of each day.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Waitress

Pub 111
05.2022 - 12.2022
  • Keeping up with constant flow of customer service and fast pace shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.

Hostess

Mylan's Waterfront Grille
04.2021 - 09.2021
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with
  • Seated patrons based on guest preferences and seating availability.
  • Completed daily side work and opening and closing duties without fail.

Education

Medical Assistant Certification - Medical Assisting

Muskegon Community College
Muskegon, MI
12.2024

Skills

  • HIPAA compliance
  • Patient scheduling
  • Medical terminology knowledge
  • Vital signs monitoring
  • EMR / EHR
  • Medical records management
  • Sterilization techniques
  • Customer service
  • Insurance verification
  • Scheduling
  • Filing
  • Answering multiple telephone lines

Awards

CPR Certified, Suicide Prevention Ceritfied, Certified RMA, Exam passed August 2024

Certification

  • RMA - Registered Medical Assistant
  • CPR - Certified

Timeline

Medical Assistant

Medical Kingdom Care
09.2024 - 01.2025

Crew Member

Herbal Utopia
05.2023 - 09.2023

Waitress

Pub 111
05.2022 - 12.2022

Hostess

Mylan's Waterfront Grille
04.2021 - 09.2021

Medical Assistant Certification - Medical Assisting

Muskegon Community College

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