Kellen Concentine
San Jose,NM
Summary
Self-assured individual with expertise as accomplished journalist with more than 5 years of experience in writing and in front of the camera along with social media expertise and an engaging personality. Flexible and poised promoting well-developed skills in proofreading and writing.
Overview
2
2
years of professional experience
Work History
Staff Writer
Gridiron/Hardwood Heroics
12.2023 - Current
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Managed multiple assignments simultaneously while maintaining consistent quality in writing and editing tasks.
- Collaborated with editors to refine content, ensuring clarity, accuracy, and cohesiveness for publication.
- Consistently met tight deadlines under pressure while maintaining high levels of accuracy in writing style.
Sales Representative
Warren Inc
02.2023 - 05.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Staff Writer
Valley Sports Telegram
10.2022 - 03.2023
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Managed multiple assignments simultaneously while maintaining consistent quality in writing and editing tasks.
- Collaborated with editors to refine content, ensuring clarity, accuracy, and cohesiveness for publication.
Head Cashier
Sprouts
03.2024 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
Assistant Manager
Hiho Cheeseburger
03.2022 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Bachelor of Arts - Journalism
San Jose State University
San Jose, CA05.2020
Skills
- Customer Service
- Employee Training
- Adaptability and Dependability
- Writing and editing
- Deadline Management
- Interviewing skill
- Social Media Engagement
Timeline
Head Cashier
Sprouts
03.2024 - Current
Staff Writer
Gridiron/Hardwood Heroics
12.2023 - Current
Sales Representative
Warren Inc
02.2023 - 05.2023
Staff Writer
Valley Sports Telegram
10.2022 - 03.2023
Assistant Manager
Hiho Cheeseburger
03.2022 - 02.2023
Bachelor of Arts - Journalism
San Jose State University
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