Summary
Overview
Work History
Education
Skills
Timeline
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Kellen Green

Frisco,TX

Summary

Personable and dedicated professional with extensive experience in the SaaS industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Technical Account Manager

Yardi
Irving, TX
07.2023 - Current
  • Developed strategic plans for onboarding new clients that included goal setting, timeline development, and resources required.
  • Provided technical support for applications using SQL Server databases.
  • Serve as a knowledge expert resource for specific user applications, and as such, is the point of escalation for many application-specific issues.
  • Maintained up-to-date knowledge base of current technologies used by customers.

Customer Success Manager

Geoforce
Plano, TX
01.2023 - 07.2023
  • Demonstrate and effectively communicate product features and benefits to address customer objections, resulting in increased sales and customer satisfaction.
  • Monitor Key Performance Indicators (KPIs) to evaluate customer engagement and make data driven recommendations for improvement.
  • Maintain strong and proactive communication with clients through phone calls and online platforms, ensuring prompt responses to inquires and addressing concerns.
  • Conducted thorough assessments of customer issues, conducted research to identify optimal solutions, and implemented corrective actions to ensure high levels of customer satisfaction.
  • Collaborated with cross-functional teams to gather customer feedback and incorporate it into product development and enhancement processes.

Solutions Engineer

OrderMyGear
Dallas, TX
07.2022 - 11.2022
  • Led strategic planning and execution of user assistance documentation, product training and self-support for knowledge solutions.
  • Demonstrated and explained product features and benefits to overcome customer objectives.
  • Oversaw key customer relationships to close strategic opportunities.
  • Coordinated training programs, enabling staff to support company objectives.

Manager, Onboarding Success

OrderMyGear
Dallas, TX
02.2022 - 07.2022
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Supervised success team, operations and resources to deliver profitable growth.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Assessed monthly reports to review client activity and identify opportunities.

Onboarding Success Manager

OrderMyGear
Dallas, TX
07.2020 - 02.2022
  • Monitored KPIs to assess customer engagement.
  • Compiled customer feedback for cross-functional departments to improve product or service features.
  • Collaborated with cross-functional teams to establish customer success programs.
  • Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.

Strategic Account Manager

Innova Zones
Irving, TX
08.2018 - 03.2020
  • Oversaw key account relationships by gaining in-depth understanding of needs and interacting directly with key clients.
  • Developed KPIs and measured by conducting business reviews to track progress and assess client commitments against achievement.
  • Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
  • Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.

Service Representative

Innova Zones
Irving, TX
07.2017 - 08.2018
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Audited customer account information to identify issues and develop solutions.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

BBA - Business Management

Texas Tech University
Lubbock, TX
05.2017

Skills

  • Application support
  • SQL
  • Business Planning
  • Project documentation
  • Sales development
  • Strategic planning
  • Customer training
  • CRM
  • Cross-functional collaboration

Timeline

Technical Account Manager

Yardi
07.2023 - Current

Customer Success Manager

Geoforce
01.2023 - 07.2023

Solutions Engineer

OrderMyGear
07.2022 - 11.2022

Manager, Onboarding Success

OrderMyGear
02.2022 - 07.2022

Onboarding Success Manager

OrderMyGear
07.2020 - 02.2022

Strategic Account Manager

Innova Zones
08.2018 - 03.2020

Service Representative

Innova Zones
07.2017 - 08.2018

BBA - Business Management

Texas Tech University

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