Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Kellen Kato

Bell/Valet Attendant And Entrepenuer
Wailuku,HI

Summary

My main motto in life is to always take personal responsibility for the actions I take upon to myself and others. In order to create a cohesive work environment, a person should always be there for their team.

Overview

8
8
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Bell/Valet

Marriott/ Westin Nanea
11.2023 - Current
  • Developed rapport with repeat owners and renters, remembering names and preferences for personalized service experiences.
  • Promoted repeat business through friendly interactions and consistent delivery of prompt service to all customers.
  • Collaborated with hotel staff to address any guest concerns or special requests regarding their vehicles or belongings.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
  • Handled cash, made accurate change and maintained balanced cash drawer.

Bell/Valet Parking Attendant

Royal Lahaina Resort
01.2022 - Current
  • Explained parking rates and retrieval procedures to guests upon arrival.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Lifted and removed luggage from guests' vehicles
  • Assisted the guest to their room
  • Checked surrounding perimeters for cleanliness and safe environment
  • Monitored parking space availability to direct customers to open spots quickly with golf carts

CEO of Kenchan's Trading Cards

Kellen Kato
02.2023 - Current
  • Providing top of the line high quality trading cards such as pokemon and one piece cards from Japan
  • Creating a harmonious relationship with distributors to be able to provide my customers with the best prices
  • Going to Japan to create a further relationship with my distributors within and beyond business
  • Replying back to customers in a timely manner with an questions or concerns about their orders
  • Collaborating with other businesses/creators to have a win-win outcome for our endeavors
  • Packaging and taping orders to ensure items get safely delivered to the customer
  • Organizing stock inventory to make orders flow smoothly and promptly

Personal Trainer and Group Class Coach

Yanagida Jiu-Jitsu And Fitness
06.2021 - 02.2023
  • Taught physical education classes covering exercise strategies, sports and safety.
  • Assist with teaching jiu jitsu to adults and kids class
  • Working out consistently 4-5 times a week for the last 2 years.
  • Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
  • Planned and executed special programs and events.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Promoted total wellbeing by encouraging students to improve nutrition, weight control and lifestyle.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
  • Motivated clients to achieve their personal fitness goals through developing and modifying routines.
  • Designed specific workout systems for individual clients based on performance ability.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.

Housekeeping Manager

Royal Lahaina Resort
06.2021 - 12.2021
  • Coordinated household cleaning service operations and managed client relations.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports and other business documentation.
  • Managed team productivity and workflow to exceed quality standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying and ironing.
  • Kept building entryway glass clean and polished for professional presentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Intern

Royal Lahaina Resort
06.2016 - 12.2020
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Reported damages, maintenance problems, safety issues and potential hazards to management.
  • Washed and folded towels and linens to properly
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Polished glass surfaces and windows.
  • Performed spot-cleaning on furniture stains.
  • Greeted arriving guests and assisted with luggage, sports equipment and pets.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Maintained lobby in pristine condition and kept trash promptly emptied.
  • Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Emptied on-site trash receptacles into dumpsters and large waste receptacles.
  • Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Arranged for transportation to and from airport, train station and events for visitors.


Cashier

Calvin & Susie
02.2020 - 04.2020
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Greeted over 50 patients per day.
  • Completed inventory counts and ordered merchandise.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Bachelor of Arts - Psychology

University of Hawaii At Manoa
Honolulu, HI
08.2016 - 05.2020

Minor - Japanese

University of Hawaii At Manoa
Honolulu, HI
08.2016 - 05.2020

Skills

  • Japanese Speaking

  • Customer Service

  • Ability to Follow Directions

  • Continuous Improvement

  • Adaptability and Flexibility

  • Multitasking and Organization

Accomplishments

  • Started my Business February 2023, managed to get around 10k in sales of trading cards.

Certification

Yanagida Fitness- Group Class Coach

Interests

Japanese Culture

Fitness

Music

Social Interactions

Jiu-Jitsu

Trading Cards

Timeline

Bell/Valet

Marriott/ Westin Nanea
11.2023 - Current

CEO of Kenchan's Trading Cards

Kellen Kato
02.2023 - Current

Bell/Valet Parking Attendant

Royal Lahaina Resort
01.2022 - Current

Personal Trainer and Group Class Coach

Yanagida Jiu-Jitsu And Fitness
06.2021 - 02.2023

Housekeeping Manager

Royal Lahaina Resort
06.2021 - 12.2021

Cashier

Calvin & Susie
02.2020 - 04.2020

Bachelor of Arts - Psychology

University of Hawaii At Manoa
08.2016 - 05.2020

Minor - Japanese

University of Hawaii At Manoa
08.2016 - 05.2020

Intern

Royal Lahaina Resort
06.2016 - 12.2020

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Kellen KatoBell/Valet Attendant And Entrepenuer