Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kellen Lovejoy

Pittsburgh,PA

Summary

Strategic Change Manager with a proven track record in driving technology adoption and organizational readiness. Expertise in aligning leadership, assessing business impacts, and crafting targeted interventions to minimize disruptions. Recognized for exceptional communication skills and a strong ability to build relationships across diverse stakeholder groups. Committed to fostering employee satisfaction while delivering actionable, cost-effective solutions.

Overview

9
9
years of professional experience

Work History

Manager, GBS Change Management

Kraft Heinz
12.2022 - Current
  • Managing the People-Side of Change, driving organizational and behavioral change by owning the planning and execution of change management strategies and plans for transformation projects
  • Highly organized with a solid track record of successfully leading 7 Change Management projects globally
  • Possess strong communication skills and seamlessly work across multiple time zones and excel in a fast-paced environment with rapid change
  • Created change workflow in ServiceNow to match Change Management process for CAPEX Engineering PMO, gathering requirements and pre-implementation testing before introducing in a live environment
  • Led the development of a new intranet site, creating topic-specific SharePoint sites for learning and development
  • Performed Change Impact Assessments, Stakeholder Analysis and Case for Change on projects to understand the impacted stakeholders and end users; determining how to effectively manage and define the key messaging needed throughout the project
  • Created detailed Communication Plans in Excel to track changes and develop strong project communications
  • Presented Change Management statuses, issues, and risks during regular project status meetings, as well as develop executive-level presentations to communicate change management-related progress to inform stakeholder decision-making
  • Developed newsletters and managed the distribution across departments globally

Change Management Consultant

Omnicell
03.2022 - 10.2022
  • Led the discovery, creation, and implementation of Organizational Change Management offerings
  • Working alongside clinical and technical consultants to embed sustainable change processes within medicine management and clinical supply automated workflows
  • Collaborated with stakeholders to implement methodologies to drive adoption of technologies in the clients' organizations
  • Served as designated governance lead to manage key stakeholder relationships, delivering effective value-added solutions specific to clinical and non-clinical outcomes
  • This includes C-level involvement
  • Managed workshops with Client stakeholders using ADKAR Assessment metrics to identify any gaps or barriers to support Clients in progressing through the change
  • Defined and negotiated with Clients the expected outcomes with clear KPIs and pre-requisites
  • Supported the internal development and understanding of value capabilities to establish a change management playbook and governance structure

Change Management Lead

Highmark Inc.
08.2020 - 03.2022
  • Developed and implemented new change initiatives to align with the vision of senior leadership
  • Focusing on readiness, adoption, transformation, job roles and organization structures
  • Led projects that positively impacted the organization, increasing employee engagement, improved communication, and the achievement of desired results and outcomes
  • Assembled an Employee Development Program for associates ranging from frontline staff to leadership that has promoted internal growth, cross-functional job training and increase collaboration
  • Developed and executed plans for growth, delivery excellence, client, customer, and employee satisfaction
  • Oversaw the communication cycle for Medicaid Business Unit
  • Served as the lead for employee engagement, developing initiatives that improve client and customer relations
  • Collaborated with internal and external partners to ensure accurate reporting for readiness, adoption, and engagement

Senior Community Affairs Analyst

Gateway Health
08.2019 - 08.2020
  • Managed and implemented community programs and events
  • Evaluated and prioritized all phases of project lifecycles
  • Met with agencies and organizations to assess their funding needs and sponsorship opportunities
  • Spearheaded the development and operation of community engagement activities that increased engagement 11% on average quarterly across 3 zones in Pennsylvania
  • Handled content correspondence on behalf of the CEO/President, ensuring his placement in nationally distributed publications such as Savoy Magazine
  • Managed the program life cycle, defining requirements, project roadmap and project positioning

Project Manager

Gateway Health
10.2018 - 08.2020
  • Coordinated end-to-end processes for branding efforts across ads, events management, collaborative sponsorships participation.
  • Identified gaps in marketing campaigns and allocated appropriate SMEs to address issues.
  • Directed communication efforts during organizational rebranding, ensuring alignment with new brand identity.
  • Planned and executed change management strategies involving activities that foster collaboration and connection.
  • Worked closely with Operations and IT product owners to fulfill role of engagement architect.

Decision Support Analyst

Gateway Health
12.2016 - 09.2018
  • Led efforts in reporting and executing changes within Risk Adjustment projects.
  • Spearheaded transition from SQL programming to SAS programming, enhancing accuracy.
  • Implemented a 2-step peer review process that decreased financial variance by 4.7%.
  • Directed the adoption of proposed strategies that boosted ROI by 1.2% each quarter.

Program Manager

UPMC
09.2016 - 12.2016
  • Oversaw deployment of new programs, streamlining operations into a single platform.

Project Manager

MCMC
04.2016 - 08.2016
  • Verified and confirmed accuracy of documents in accordance with Federal Fee Schedule regulations.
  • Managed integration of changes in billing data for various service offerings.

Education

MBA - Organizational Management

Eastern University
01.2026

Bachelor of Science - Organizational Leadership

Penn State University

Certificate - Sustainable Business Strategy

Harvard Business School Online
01-2019

Certificate - Introduction to Data Analytics

IBM
01-2023

Certificate - Programming 1: Essentials

SAS
01-2016

Skills

  • ADKAR Model Methodologies
  • Organizational Change Management
  • Stakeholder Analysis
  • ServiceNow
  • Strategic Communications
  • Risk Assessment
  • Development and Implementation
  • Organizational Development
  • Policy implementation
  • Project planning
  • Product management
  • Stakeholder management
  • Team leadership
  • Networking strategies
  • Risk management
  • Change management

Timeline

Manager, GBS Change Management

Kraft Heinz
12.2022 - Current

Change Management Consultant

Omnicell
03.2022 - 10.2022

Change Management Lead

Highmark Inc.
08.2020 - 03.2022

Senior Community Affairs Analyst

Gateway Health
08.2019 - 08.2020

Project Manager

Gateway Health
10.2018 - 08.2020

Decision Support Analyst

Gateway Health
12.2016 - 09.2018

Program Manager

UPMC
09.2016 - 12.2016

Project Manager

MCMC
04.2016 - 08.2016

MBA - Organizational Management

Eastern University

Bachelor of Science - Organizational Leadership

Penn State University

Certificate - Sustainable Business Strategy

Harvard Business School Online

Certificate - Introduction to Data Analytics

IBM

Certificate - Programming 1: Essentials

SAS

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