Kellen Lyons
Highland,Indiana
Summary
Dynamic professional with a proven track record in customer service and team collaboration, demonstrated at Olive Garden and Ulta. Excelled in multitasking and effective time management, enhancing customer satisfaction and operational efficiency. Skilled in up-selling and adept at leveraging exceptional communication to solicit guest feedback, driving continuous improvement. Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Olive Garden
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Retail Sales Associate
Ulta
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Cashier
Sip Coffee House
01.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Highland Highschool
Highland, IN06-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Up-selling techniques
- Guest feedback
Certification
- Food Handler Certification (FHC) - State Health Departments.
- Allergen Awareness Training Certificate - Various State-Specific Providers.
- [State] Driver's License
Timeline
Host
Olive Garden
09.2024 - Current
Retail Sales Associate
Ulta
08.2024 - Current
Cashier
Sip Coffee House
01.2023 - 12.2023
High School Diploma -
Highland Highschool
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