Kellen Stewart
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Athena.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Ascension St. Thomas Hospital
11.2022 - Current
- Inventory management
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Athena to schedule appointments.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Dietary Aide
Heritage at brentwood
04.2017 - 11.2022
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
Team lead/ Manager
Reebok
01.2016 - 02.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Built strong relationships with customers through positive attitude and attentive response.
- Collected, arranged, and input information into database system.
- Accomplished multiple tasks within established timeframes.
Team Lead/Keyholder
Crocs
03.2015 - 01.2016
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Sales Associate
Lane Bryant
11.2013 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Certification - Medical Assisting
National Healthcare Association
02.2024
Certificate of program in Medical Billing and Coding -
DeVry University-Nashville
Nashville, TN05.2022
High School Diploma -
Jackson-Central Merry High School
Jackson, TN05.2009
Skills
- Inventory Control
- Assistant Manager Experience
- CPT Coding
- Medical Billing
- Insurance Verification
- Customer Service
- HIPAA Compliance
- Medical terminology knowledge
- Appointment Scheduling
- Patient Intake
- EMR Updating
- Calm and Effective Under Pressure
- Insurance Authorizations
Timeline
Patient Service Representative
Ascension St. Thomas Hospital
11.2022 - Current
Dietary Aide
Heritage at brentwood
04.2017 - 11.2022
Team lead/ Manager
Reebok
01.2016 - 02.2017
Team Lead/Keyholder
Crocs
03.2015 - 01.2016
Sales Associate
Lane Bryant
11.2013 - 12.2014
Certification - Medical Assisting
National Healthcare Association
Certificate of program in Medical Billing and Coding -
DeVry University-Nashville
High School Diploma -
Jackson-Central Merry High School
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