Kellene Finley

Enforcement of parking rules and regulations on campus

• Parking and traffic support for 9 or more events occurring on campus monthly
• Utilization of license plate recognition (LPR) software and foot patrol for enforcement
• Information and services to the campus community, regarding permits, citation appeals and defensive driving
• Management of parking database used by the community
• Collaboration with vendors and campus partners to provide alternate means of transportation
• Assurance that traffic demand management initiatives are followed
• Assisted the Special Events Coordinator in coordinating special events
• Assisted with audits of special events and billing
• Assisted with implementation of new software programs
• Implemented Offstreet campus wide and programmed each department into the software
• Trained departments on the implementation of Offstreet
• Supervised Parking and other staff (Laz, Elite, SETC, etc.) during special events
• Managed notes documents during meetings.

• Collaborated as a team to provide quality service, quality food, positive environment, and welcoming experience to all guests
• Mentored new hires to become vital parts of the team as FOH Trainer
• Discussed potential improvements with leadership as a Team Lead.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Handled cash transactions accurately, balancing the register at the beginning and end of each shift.

• Produced an interactive duress phone map as well as bollard map for the SDSU campus
• Collaborated as an FTO (field training officer) with other FTO's and Supervisor's to train 6-10 new hires per semester and the training of 1-2 FTO's per semester
• Streamlined a new training program in collaboration with other FTO's and Supervisor's to accomplish an accelerated training program for new hires
• Collaborated in the development and implementation of patrol assignments, training supplements, training improvements, interactive duress phone map, and more
• Modeled the eyes and ears motto to execute in depth patrols to ensure the safety of the SDSU Community
• Facilitated an on-campus shuttle for students to have a safe ride home
• Created schedules as a supervisor for all CSOs.

• Revitalized cash register usage and restocking practices with speed and efficiency to ensure a great customer experience
• Spoke with customer while presenting a positive attitude and kind demeanor over the phone and in person to guarantee customer satisfaction.
• Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
• Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.