Keller De’Asia
Decatur,GA
Summary
To obtain a position with a well-established company that will enable you to utilize your talents and ability. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walmart
06.2018 - 12.2020
- Providing exceptional customer service while working in a dynamic, team-oriented environment
- Helping customers find the products they need, answer questions, and provide solutions to any issues they may have
Customer Service Agent
MCI
12.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Technical Support Representative
Apple (Transcom)
07.2021 - 06.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Care Representative
Verizon (Afni)
06.2022 - 08.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Diploma - College Prep
Miller Grove High School
Georgia 05.2018
Business Administration And Management
University of West Georgia Current
Georgia Skills
- Able to multi tasks on demand
- Effective time management
- Advanced in Microsoft Word
- Advanced in Microsoft Excel
- Account Updating
- Customer Retention Strategies
- Customer Data Confidentiality
- Sales Quota Achievement
Additional Information
- Awards , Principal’s Honor Roll Most Improved Athlete Honor Roll Morehouse Leadership Award Distinguished Learners Math Olympics at Loyola University Miller Grove High School Track & Field
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
Customer Care Representative
Verizon (Afni)
06.2022 - 08.2023
Technical Support Representative
Apple (Transcom)
07.2021 - 06.2022
Customer Service Agent
MCI
12.2020 - 07.2021
Customer Service Associate
Walmart
06.2018 - 12.2020
Diploma - College Prep
Miller Grove High School
Business Administration And Management
University of West Georgia Current
Similar Profiles
Rachel ChristopherRachel Christopher
Spark Driver at WalmartSpark Driver at Walmart
Giovonni MoralesGiovonni Morales
Grocrey Associate at WalmartGrocrey Associate at Walmart
Rashaad FosterRashaad Foster
Stocker at WalmartStocker at Walmart
Leona PolleyLeona Polley
Stocker at WalmartStocker at Walmart
Jennifer FlanaganJennifer Flanagan
Nurse Clinician at Northside Hospital - AtlantaNurse Clinician at Northside Hospital - Atlanta