Keller Driskill
Round Rock
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The County Line on the Lake
10.2016 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
Education
Master of Business Administration - Business
Schreiner University
Kerrville, TX08-2022
Bachelor of Business Administration Management - Business Administration And Management
Schreiner University
Kerrville, TX12-2020
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Operations management
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Food service background
- Staff scheduling
- Customer loyalty
- Business operations expertise
- Adaptable
- Menu development
- Employee retention
- Schedule coordination
- Supervisory skills
- Conflict resolution techniques
- Recruitment
- Performance improvement
- Reservation handling
- Pre-shift walk-through
- Kitchen equipment operation and maintenance
- Promotions planning
- Order delivery practices
- Regulatory compliance
- Catering coordination
- Supply chain management
- Trained in performance and wage reviews
- Honed marketing skills
- Restaurant operations management
- Purchasing and cost control
- Stable work history
- Labor and food cost control
- Customer service best practices
- Employee schedule management
- Full service restaurant background
- Customer service
- Problem-solving
- Reliable and responsible
- Team leadership
- Staff supervision
- Coaching and mentoring
- Training and onboarding
- Scheduling staff
- Collaboration and teamwork
- Critical thinking
- Employee supervision
- Money handling
Certification
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- OSHA Certified
Timeline
Restaurant Manager
The County Line on the Lake
10.2016 - Current
Master of Business Administration - Business
Schreiner University
Bachelor of Business Administration Management - Business Administration And Management
Schreiner University
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