Keller Kendall
Fayetteville,AR
Summary
Dynamic and motivated sales associate with a diverse background in the cycling industry. Demonstrated success in retail settings by fostering relationships with customers, in-turn driving repeat business. Skilled in communication, problem-solving, and time management.
Overview
5
5
years of professional experience
Work History
Rental and Sales Associate
Mojo Cycling
Bentonville, AR
04.2023 - Current
- Handle maintenance and repair requests to keep rental fleet in optimal condition.
- Accommodate last minute requests to address needs of guests.
- Resolve customer disputes to maintain positive relationships, create repeat customers, and improve shop operations.
- Understanding the customer's previous experience, preferences, and goals to ensure they are paired with the right bike.
- Discussed new strategies with teammates to streamline quality and reinforce customer relationships.
- Developed strategies enhance customer outreach, including, but not limited to: social media content, event organization, and former customer outreach.
Service Mechanic and Sales Associate
Phat Tire Bike Shop
Rogers, Arkansas
06.2022 - 04.2023
- Top sales associate while employed full time.
- Identified customer's desires in order to provide an appropriate bike for their applications and experience.
- Resolved unsatisfactory customer experience in order to alleviate negative feelings, as well as gain insight to improve future customers' experiences.
- Organized inventory and tools to encourage simplicity and customer interest.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Volunteer
Down Syndrome Connection NWA
Rogers, AR
12.2021 - 10.2022
- Chaperoned social events for adolescents and young adults with Down Syndrome.
- Assisted with instruction of classes about everyday safety to young children with Down Syndrome.
- Collaborated with other volunteers and leaders to create a safe, inclusive environment for the DSCNWA attendees.
Volunteer
Pedal It Forward
Rogers, AR
09.2021 - 05.2022
- Intermittent volunteering when possible.
- Assembled and repaired bikes donated to Pedal it Forward in order to be distributed to people in need in Northwest Arkansas.
- Instructed and assisted others with completing bike builds and repairs.
Education
Bachelor of Science - Civil Engineering
University of Arkansas, Fayetteville
Fayetteville, AR05-2028
High School Diploma -
Rogers High School
Rogers, AR05-2024
Skills
- Working in teams, as well as working alone, while maintaining proper efficiency
- Analyzing techniques visibly, audibly, and tactically to develop new skills
- General mechanical knowledge as well as ability to learn more in a timely manner
- Attention to detail in order to create a clean, organized environment appealing to cliental
- Extensive experience within shop management applications such as Ascend and Lightspeed, as well as B2B websites such as QBP and BTI
- Conversing with customers to properly discern their wants and needs
- References available upon request
Timeline
Rental and Sales Associate
Mojo Cycling
04.2023 - Current
Service Mechanic and Sales Associate
Phat Tire Bike Shop
06.2022 - 04.2023
Volunteer
Down Syndrome Connection NWA
12.2021 - 10.2022
Volunteer
Pedal It Forward
09.2021 - 05.2022
Bachelor of Science - Civil Engineering
University of Arkansas, Fayetteville
High School Diploma -
Rogers High School