Kelley A. Coyne
Middletown
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Dealer
Ballys
02.2024 - 01.2025
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
Founder of the non profit organization
Rise To Rescue
10.2023 - 01.2025
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
Server/Bartender
Conanicut Yacht Club
05.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Tavern On Broadway
11.2020 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Portsmouth Publick House
01.2017 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Smokehouse
05.2018 - 10.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bartender/ Concessions
The Block Island Ferry
01.2016 - 12.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Secretary
Southeastern Oral and Maxillofacial Surgery
01.2013 - 01.2015
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Education
Portsmouth High School
Bachelor of Science - Human Services
Southern New Hampshire University
11-2025
Associate of Science - Business Administration
University of Massachusetts Boston
Dorchester, MA05.2019
Skills
- Memory retention
- Dependability
- Quick thinking
- Effective conflict resolution skills
- Excellent customer service
- Strong mathematical skills
- Stress tolerance
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Strong work ethic
- Marketing
- Goal setting
- Growth mindset
Skillsinterests
Proficient in Word, PowerPoint, Excel, Soccer, Skiing, Animals, Hiking, Painting, Socializing, Traveling, Helping others
Leadershipvolunteerexperience
- Women Soccer Senior Captain, 2014-2015
- Women's Gymnastics Senior Captain, 2014-2015
- Women's Premier Soccer Player, 2010-2015
- First and Second Team All State Women's Soccer, 2013-2014
- Hoop Island Basketball Camp Counselor, 2011-2015
- St Barnabas Church, 2013-2015
- M.S Solutions Fundraiser Multiple Sclerosis, 2017-2022
- Rise To Rescue Non Profit Organization Founder, 2023-2025
Timeline
Dealer
Ballys
02.2024 - 01.2025
Founder of the non profit organization
Rise To Rescue
10.2023 - 01.2025
Server/Bartender
Conanicut Yacht Club
05.2022 - 07.2023
Server
Tavern On Broadway
11.2020 - 03.2021
Server
Smokehouse
05.2018 - 10.2020
Server
Portsmouth Publick House
01.2017 - 01.2021
Bartender/ Concessions
The Block Island Ferry
01.2016 - 12.2016
Secretary
Southeastern Oral and Maxillofacial Surgery
01.2013 - 01.2015
Portsmouth High School
Bachelor of Science - Human Services
Southern New Hampshire University
Associate of Science - Business Administration
University of Massachusetts Boston
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