Kelley Allen
O Fallon,MO
Summary
Experienced healthcare professional with 17+ years in acute care medicine at Barnes-Jewish Hospital. Dedicated to providing exceptional care to patients and families, and building positive relationships with colleagues. Skilled in team building and effective communication within the healthcare team. Committed to continuous professional development, leadership excellence, and seizing growth opportunities in nursing.
Overview
32
32
years of professional experience
Work History
Patient Care Manager, 5300 Acute Care Medicine
Barnes-Jewish Hospital
01.2011 - Current
- Oversee daily functions of acute care unit.
- Promote service excellence, safety, compliance and team work
- Assist in ensuring quality of care and best practices among staff
- Assist in attracting, retaining and developing a high quality, diverse workplace
- Oversee the process of hiring and development all unit employees
- Strategically managed the department with over 90 employees, comprised of registered nurses (RNs), patient care technicians (PCTs), and unit secretaries
- Provide constructive feedback to employees based on performance appraisals, including execution of disciplinary action as necessary
- Strive for continuous improvement in customer and employee satisfaction
- Assist with financial planning and management
- Continuously assess staff performance
- Promote positive environment on division among all staff and physicians
- Received “Nurse Leader Award” during Nurses Week 2013 & 2015
- Chair of Nurse Leader Action Council in 2018
- BJH Chair of Diverse Nurses Connection Group
- SuperUser during EPIC roll-out of new electronic documentation system
Assistant Nurse Manager, 111/11200 Acute Care Medicine
Barnes-Jewish Hospital
01.2009 - 01.2011
- Direct, supervise and evaluate job activities of nurses, nurse technicians, clerical, and other personnel to promote teamwork and collaboration
- Provide feedback on employee performance
- Maintain communication between governing boards, medical staff, and managers by meeting attendance and coordinating interdepartmental functions to promote exceptional patient care
- Review and analyze data to support planning, risk management, and to improve service utilization
- Direct recruitment, hiring and training of personnel
- Establish work schedules and assignments for staff according to workload and budget guidelines
Registered Nurse, 111/11200 Acute Care Medicine
Barnes-Jewish Hospital
01.2001 - 01.2009
- Conduct age appropriate assessments to identify physiological, psychological, sociological, teaching, and discharge needs
- Determines and prioritizes patient’s needs in collaboration with patient, patient’s family, and healthcare team
- Document care delivered in an efficient manner according to policy
- Delegates and coordinates care-plans with healthcare team
- Incorporate customer focused service into all customer interactions
- Engaged participate in accepting higher levels of responsibility
Surveillance Shift Manager
Casino Queen
06.1993 - 06.1999
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Cultivated partnerships with local businesses for cross-promotion, expanding customer base and community presence.
- Negotiated with suppliers for better pricing, directly impacting profitability by reducing operational costs.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
- Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Implemented energy-saving measures across facility, contributing to sustainability goals and reducing overheads.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Improved operational efficiency by adopting new technologies for order processing and inventory management.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Coordinated staff training programs to improve service quality, enhancing overall customer experience.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cultivated professional working relationships with peers and supervisors.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Implemented policies and standard operating procedures for continuous improvement.
- Kept accurate and detailed records of personnel progress and productivity.
- Troubleshot equipment to reduce service calls and downtime.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Coordinated project workflows for departments.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Oversaw loading and unloading of packages in warehouse.
- Created and implemented strategies for improving operational efficiency and accuracy.
Education
Bachelor In Nursing -
University of Missouri
Bachelor In Science - Psychology
University of Missouri
Associate In Arts & Science - Nursing
St. Louis C. College
Masters In Business - Management & Leadership
Webster University
12.2018
Skills
- Customer assistance
- Medical terminology
- Health promotion
- Care coordination
- Patient data confidentiality
- Quality improvement
- Relationships and rapport
- Innovation and creativity
- Healthcare regulations
- New staff mentoring
- Exemplary communication
- Analytics skills
- Registration process management
- Case assessments
- Patient education
- Clinical documentation
- Vital sign monitoring
- Care planning
- Medication reviews
- Treatment management
- Care quality assessments
- Medical chart documentation
- ADL support
- Workflow coordination
- Discharge planning
- Program management
- Policy adherence
- Volunteer management
- Service coordination
- Resource utilization
- Referral management
- Incapacitation care
- Marketing and promotion
- Nursing intervention adjustment
- Care transitions
- Outcome assessment
- In-home care plans
- Department review
- Client assessment
- Long-term care coordination
- Healthcare
- Adaptability
- Continuous improvement
- Inventory management
- Time management abilities
- Staff supervision
- Employee work scheduling
- Multidisciplinary team collaboration
- Employee performance evaluations
- Patient advocacy
- Schedule management
- Strategic planning
- Public speaking
- Quality control
- Interpersonal communication
- Staff management
- Employee recruitment and hiring
- Professionalism
- Problem identification
- Goal setting
- Clinical staff management
- Operations management
- Conflict resolution
- Analytical thinking
- Interpersonal skills
- CPR/AED
- Self motivation
- Task prioritization
- HIPAA guidelines
- Team building
- Medication dispensing
- Employee supervision
- Patient education and counseling
- Training and mentoring
- Operational efficiency
- Relationship building
- Certified in CPR/AED
- Patient care assessment
- Decision-making
- Verbal and written communication
- Adaptability and flexibility
- Patient safety
- Effective communication
- Active listening
- Team collaboration
- Critical thinking
- Organizational skills
- Excellent communication
- Reliability
- Multitasking Abilities
- Multitasking
- Problem-solving abilities
- Attention to detail
- Time management
- Problem-solving
- Customer service
- Teamwork and collaboration
- Teamwork
- Patient & family support
- Care oversight
- Clinical leadership
- Multicultural sensitivity
- Healthcare administration
- Staff development
- Clinical supervision
- Human resources management
- Healthcare law
- Nursing process
- Ethics in healthcare
Timeline
Patient Care Manager, 5300 Acute Care Medicine
Barnes-Jewish Hospital
01.2011 - Current
Assistant Nurse Manager, 111/11200 Acute Care Medicine
Barnes-Jewish Hospital
01.2009 - 01.2011
Registered Nurse, 111/11200 Acute Care Medicine
Barnes-Jewish Hospital
01.2001 - 01.2009
Surveillance Shift Manager
Casino Queen
06.1993 - 06.1999
Bachelor In Nursing -
University of Missouri
Bachelor In Science - Psychology
University of Missouri
Associate In Arts & Science - Nursing
St. Louis C. College
Masters In Business - Management & Leadership
Webster University
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