Summary
Overview
Work History
Education
Skills
Timeline
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Kelley A. Riley

Melrose Fl,Florida

Summary

To provide my 21 years administrative, customer service and leadership experience for the company and our members. The opportunity to utilize my strengths in a positive, confident and outgoing attitude.

Overview

26
26
years of professional experience

Work History

Member Billing Representative

Clay Electric Co-Op
01.2016 - Current
  • Analyze billing readings daily, that are out of sequence to bill accurately
  • Resolve customer billing disputes
  • Schedule nightly billing and collections run
  • Create bills for large power accounts
  • Review active and final accounts with credit balances
  • Resolve account discrepancies with billing or payment processes
  • Transfer AR and UA balances to correct accounts
  • Print and issue refund checks
  • Verify payments are posted to the correct accounts before issuing refunds
  • Create memberships and deposits on accounts
  • Transfer credits, balances and bad debts
  • Upload end monthly bad debt invoices to Online Collections OUE
  • Update monthly bill message
  • Greet customers, vendors, and employees who enter building 1 and direct them to the proper departments
  • Perform other clerical duties that may be necessary or in the best interest of the company
  • Proficient in a range of computer applications
  • Utilize copy, fax and scanner

Keystone Heights Varsity/JV Softball Coach

Clay County School Board
01.2016 - 01.2018
  • Participate in coordinating game and tournament schedules with county/out of county coaches
  • Write up workout and practice routines and drills for players
  • Coach players on game strategies
  • Responsible for transporting players to and from away games, insuring they are safe
  • Active in team fundraisers
  • Setting high standards and goals for greatness

Scheduling & Front Office Supervisor

Doctors Imaging Group
01.1999 - 01.2016
  • 10 employees directly supervised in a fast-paced scheduling call center; administered functioning of department as directed in accordance with regulations, policies and procedures
  • Updated practice administrator on the performance status of the department
  • Reported weekly, monthly, quarterly and annual exam numbers to finance and owners
  • Coordinated shifts and hours for employees
  • Reviewed resumes and conducted interviews for new hires
  • Entered employee hours for payroll and approved time off request
  • Participated in 90 day, annual and disciplinary performance evaluations and coaching recommendations
  • Coordinated and performed orientation and training for all new hires in scheduling and registration
  • Trained each hire on wide range of front and back of office procedures
  • Check in/ check out and scheduling exams
  • Verifying charts, Insurance billing co-pays, posting payments, referral approval, scheduling exams
  • Implemented outstanding customer service
  • Submitted monthly meeting agendas and conducted those meetings
  • Implemented and suggested ideas to improve the company and department
  • Created and sent out documents to providers and staff in mass emails
  • Active team member for fundraisers
  • Breast cancer awareness month & relay for life
  • Raffles, Gifts & free exams for customers
  • Responsible for office supply inventory and ordering of supplies
  • Distributed 200 exam schedules to coordinators daily, ensured accuracy in customer data entered by staff

Education

High School -

P.K. Yonge High School
01.1996

Credit Hours -

Central Florida Community College

Skills

  • Customer service
  • Employee training
  • Multitasking and organization
  • Teamwork

Timeline

Member Billing Representative

Clay Electric Co-Op
01.2016 - Current

Keystone Heights Varsity/JV Softball Coach

Clay County School Board
01.2016 - 01.2018

Scheduling & Front Office Supervisor

Doctors Imaging Group
01.1999 - 01.2016

Credit Hours -

Central Florida Community College

High School -

P.K. Yonge High School

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Kelley A. Riley