Hi, I’m
Kelley Bales
Administrative Assistant
Plummer,ID
Overview
33
years of professional experience
1
Certification
Work History
City of PlummerPlummer, United States
Accounts Receivable Specialist/Administrative Assistant
12.2023 - Current
Job overview
- Email Management I respond to a variety of emails pertaining to the City of Plummer business
- I also sort and forward emails addressed to the city clerk and the mayor
- Calendar Management I review dates and manage trainings, meetings and other city events
- Task Management, I process customer payments for the city's public utilities
- I also answer phone calls, emails and in person public utility questions
- Project Management I am currently doing research and creating a rough draft for the city's comprehensive plan
- I created a citizen survey that will be used as a guideline in completing that plan
- CRM Management I update the city's website with the appropriate applications for utilities and other city services
- Social Media Management I review content and post to the city's Facebook page
- Creative Design I have experience designing my own personal website
- I review and make changes to the city's website as well
- Event Coordination I am currently assisting the city clerk in the planning of Plummer Days
- Grant Writing I have experience writing grants for city road maintenance and for my own personal business
- Marketing Support I have experience using a third party web hosting site
- (Go daddy)
Idaho State PoliceCoeur d'Alene, United States
Technical Records Specialist
09.2022 - 12.2023
Job overview
- Maintain the Records Management System (RMS) to include data entry and specifically working with Tiburon
- Enter, review, and reconcile data within the National Incident-Based Reporting System (NIBRS)
- Use a variety of Windows based computer programs to compile statistical data and reports
- Complete patrol and evidence filing to include scanning, faxing, and emailing documentation
- Proofread agency correspondence, documentation, and reports for accuracy
- Process daily In-Custody court documents and archive records when required
- Complete and distribute digital media requests related to court cases
- Maintain LifeLoc logs, solution logs, and prepare court documentation
- Maintain court schedules, subpoena entry and written correspondence related to patrol staff availability
- Monitor district email accounts to include completing court and prosecutorial documentation requests
- Process public records requests as required by state law
- Answer district main phone line and provide assistance to the general public related to Idaho State Police operations
- Process abandon vehicle paperwork
- Other duties as assigned to include local errands to the post office and bank
Lowe's Home ImprovementCoeur d'Alene, United States
Merchandiser
11.2019 - 09.2022
Job overview
- Set and dismantle displays and service bays by following planogram instructions
- Order merchandise through Lowes internal online system
- Work with management and team members to coordinate reset instructions received from cooperate supervisors
- Work with sales associates in using the SIMS system to monitor stock to insure there aren't gaps or errors in merchandise counts
- Complete SIMS tasks and fix SIMS errors
Marimn Health ClinicPlummer, United States
Administrative Assistant
12.2018 - 11.2019
Job overview
- As the Administrative Assistant at Clinics Behavioral Health Department, my daily tasks include scheduling appointments, processing release of records requests, purchasing supplies for the department and a variety of other clerical and administrative tasks
- I maintained all 12 providers daily schedule monitoring and updating as necessary
Oregon State UniversityCorvallis, United States
Office Specialist II
10.2014 - 07.2018
Job overview
- Explained to prospective students about their admissions requirements, including which application to complete for freshman, transfer, post baccalaureate or non-degree seeking students
- I am very knowledgeable about the processes, rules, regulations, functions and programs affiliated with the Office of Admissions at OSU I am also required to follow federal and state laws pertaining to residency requirements
- I have specific knowledge regarding individual department within the university, FERPA, financial aid and scholarships
- I know and can explain the policies regarding fee, deadlines, transcripts, course equivalences and GPA
- I am also able to accurately access the student information system and supporting platforms, including several Banner screens and Nolij
- I input data from official transcripts while talking on the phone and assisting customers at the front desk
- My daily tasks would include scanning, indexing and batching transcripts and other documents into Nolij
- Decryption SAT, ACT, APP and CLEP tape loads of test scores into Paperworks and then to merge into banner
- I receive many emails that need to be answered within 24 hours
- I processed Advanced Tuition Deposit checks and application refund requests
Oregon Department of Fish and WildlifeNewport, United States
Office Specialist II
08.2012 - 10.2014
Job overview
- As an OS-2, my duties were clerical and customer service based
- I provided customer service at the front counter and on the phone
- I also processed written requests and issued disability permits, disabled veterans permits, controlled hunt applications and tags
United States Navy, United States
Petty Officer Third Class
02.1992 - 02.2008
Job overview
- I was honorably discharged
Education
Liberty UniversityLynchburg, VA
Bachelor's from Public Administration/Criminal Justice
12.2019
Skills
- MULTI-LINE
- MULTI-LINE PHONE
- PHONE SYSTEM
- MULTI-LINE PHONE SYSTEM
- EXCEL
- Outlook
- Data Entry
- MS Office
- Microsoft Excel
- Microsoft Office
- Word
- Project Management
- Scheduling
- Special Education
- Project Coordination
- Google Docs
- Human Resources
- Military Experience
- Office Administration
- Procurement
- Purchasing
- Clerical Experience
- Research
- Office Management
- Employee Orientation
- Medical office experience
- Medical terminology
- Medical records
- HIPAA
- Data collection
- Calendar management
- Quality assurance
- Supervising experience
- Public health
- Filing
- Medical receptionist
- Management
- Weight loss
- Customer Service
- Organizational Skills
- Leadership
- Microsoft Powerpoint
- Planograms
- Merchandising
- Medical Scheduling
- Ellucian
- Records Management
- Proofreading
- Statistics
- Recruiting
- Interviewing
Certification
Driver's License
Military Service
United States Navy, United States, Petty Officer Third Class, 02/01/92, 02/01/08, Honorably discharged
Timeline
Accounts Receivable Specialist/Administrative Assistant
City of Plummer
12.2023 - Current
Technical Records Specialist
Idaho State Police
09.2022 - 12.2023
Merchandiser
Lowe's Home Improvement
11.2019 - 09.2022
Administrative Assistant
Marimn Health Clinic
12.2018 - 11.2019
Office Specialist II
Oregon State University
10.2014 - 07.2018
Office Specialist II
Oregon Department of Fish and Wildlife
08.2012 - 10.2014
Petty Officer Third Class
United States Navy
02.1992 - 02.2008
Liberty University
Bachelor's from Public Administration/Criminal Justice
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