Kelley Ball-Birchmier

• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Completed routine store inventories.
• Submitted orders for new inventory.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Optimized store displays and appearance via strategic merchandising.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed store organization, maintenance, and purchasing functions.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Supervised guests at front counter, answering questions regarding products.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed inventory control, cash control, and store opening and closing procedures.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Assisted with hiring, training and mentoring new staff members.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

I acted as the General Manager at this location for almost 3 years until I was given the opportunity to transfer to our larger, West Des Moines location.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Mentored new sales associates to contribute to store's positive culture.
• Researched issues to obtain appropriate answers to customer inquiries.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained daily report documents, memos and invoices.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
• Maintained and processed invoices, deposits, and money logs.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Completed payroll for employees and maintained detailed records of procedures.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.