Kelley Bello
Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Overview
10
10
years of professional experience
Work History
Retail
Image
Houston, TX
01.2015 - 02.2016
- Priced merchandise, stocked shelves and took inventory of supplies.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Front Desk Receptionist
Holiday Inn Express & Suites Houston - Memorial Park Area
Houston, TX
06.2017 - Current
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Made accommodations and travel arrangements for visitors.
- Reported maintenance problems to the appropriate personnel.
- Collected deposits, fees and payments.
- Answered the phone by the second ring and greeted callers enthusiastically.
- Greeted customers and visitors in-person and via telephone calls.
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Monitored premises security, screened visitors, updated logs and issued passes.
- Answered telephone inquiries from clients, vendors and the public.
- Provided clerical support to company employees, including copying, faxing and file management.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Banking
PLS Check Cashing
Houston, TX
02.2016 - 06.2017
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Executed wire transfers, stop payments and account transfers.
- Sold cashier's checks, traveler's checks and money orders.
- Handled various accounting transactions.
- Organized, stocked and maintained the teller window area.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Created member account profiles on [bank name] online banking program.
Education
Associate of Arts -
Lone star college
HoustonCurrent
Skills
- Computer literate
- Skilled problem solver
- Trusted key holder
- Quick learner
- Active listening skills
- Credit card transactions
- Retail sales
- Multi-line phone talent
Timeline
Front Desk Receptionist
Holiday Inn Express & Suites Houston - Memorial Park Area
06.2017 - Current
Banking
PLS Check Cashing
02.2016 - 06.2017
Retail
Image
01.2015 - 02.2016
Associate of Arts -
Lone star college
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