Kelley Bingel

Patient Advocate

Tustin Longevity Center

09.2014 - 06.2025

Performed administrative duties including filing, faxing, and document processing.
Scanned and organized medical records; maintained patient charts and facilitated prior authorizations.
Assisted with diagnostic procedures including BIA, EKG, and CVP.
Processed payments, managed patient billing inquiries, and handled correspondence.
Scheduled appointments and verified insurance coverage.
Supported physicians with patient check-outs and clinical coordination.
Retrieved and processed medical records; responded to records requests.
Conducted accurate data entry for patient demographics and documentation systems.
Stayed calm under pressure to and successfully dealt with difficult situations.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Trained new staff on filing, phone etiquette and other office duties.
Engaged with patients to provide critical information.
Followed document protocols to safeguard confidentiality of patient records.
Helped address client complaints through timely corrective actions and appropriate referrals.
Provided excellent customer service to patients and medical staff.
Verified patient insurance eligibility and entered patient information into system.
Delivered support to medical staff in completion of patient paperwork.
Greeted and assisted patients with check-in procedures.
Facilitated communication between patients and various departments and staff.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Responded to inquiries by directing calls to appropriate personnel.
Answered incoming calls, scheduled appointments and filed medical records.
Educated patients on physician grade nutraceuticals, offering product guidance and usage recommendations to support individualized wellness plans.
Possess fundamental knowledge of bioidentical hormone therapy and thyroid support, including experience in patient communication and dispensing protocols.