Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kelley Bragg

Paris,TN

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Focused on development for both game-play servers and front end environments, with unique interests in data analysis.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Developer

SavagePixelRolePlay
10.2023 - 09.2024
  • Collaborated with cross-functional teams to ensure seamless integration of new features.
  • Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
  • Debugged complex software issues, leading to a more stable product release.
  • Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
  • Contributed to successful project completions by adhering to strict deadlines and effectively managing time and resources.
  • Optimized game performance and loading times for PC and mobile platforms to enhance user experience.
  • Created prototypes based upon design ideas using such programming languages as LUA and APEX.
  • Designed and implemented gameplay mechanics and interactive elements for multiple titles.
  • Optimized game performance by identifying and resolving technical issues, ensuring smooth gameplay on various platforms.

Web Developer, Systems and Database Administrator

Cheytac USA
02.2023 - 06.2023
  • Throughout my professional journey, I have garnered a diverse skill set encompassing various facets of technology and business operations
  • My proficiency in Microsoft SQL Server, Hyper-V virtualization, and Fishbowl Inventory management reflects my ability to streamline data and optimize processes
  • Additionally, I have hands-on experience with SOLIDWORKS for 3D modeling, an aptitude for Search Engine Optimization (SEO) to enhance digital visibility, and a keen understanding of Software Project Management methodologies
  • My expertise extends to operating systems (OS), IP PBX telephony systems, Vue.js for dynamic web applications, and managing network switches
  • I have a track record of strategic planning, leveraging tools like Kanban and Asana for efficient task management
  • With a knack for remote troubleshooting, I have set up and maintained Virtual Private Networks (VPNs) to ensure secure connectivity
  • Furthermore, my involvement in solution architecture has enabled me to design robust systems that align with organizational goals
  • My holistic skill set positions me as a versatile asset in any tech-driven role

Freelance IT Consultant

03.2021 - 02.2023
  • During the interim period between full-time roles, I took the opportunity to work as a freelance IT consultant, providing services to various clients
  • Offered expertise in [mention specific areas, e.g., hardware troubleshooting, software installation, network setup] to address their IT needs and challenges
  • Collaborated with clients to assess their IT requirements, recommend solutions, and implement technical improvements
  • Successfully completed websites for multiple clients, contributing to their operational efficiency
  • Demonstrated adaptability and problem-solving skills in handling diverse IT projects and resolving complex technical issues
  • Maintained a flexible schedule to accommodate client needs while actively pursuing opportunities for my next full-time role

IT Systems Analyst

Montgomery County Government
04.2020 - 03.2021
  • As an IT analyst with a deep passion for technology, I have consistently demonstrated my ability to thrive in dynamic and demanding tech environments
  • With a solid foundation in computer science and a keen eye for detail, I excel in diagnosing and resolving complex technical issues
  • My experience spans across various tech positions, where I have leveraged my expertise in network administration, system optimization, and software troubleshooting to ensure seamless IT operations
  • I am proficient in deploying cutting-edge technologies, staying up-to-date with industry trends, and providing strategic IT solutions that drive efficiency and innovation
  • My strong analytical and problem-solving skills, coupled with effective communication, allow me to bridge the gap between technical complexities and business objectives
  • Whether it's optimizing system performance, enhancing cybersecurity measures, or implementing scalable solutions, I am dedicated to delivering results that contribute to the success of the organization
  • Working in the Public Safety sector allowed me to understand the security measures and organizational hierarchy for success
  • My commitment to staying at the forefront of technology makes me an invaluable asset in the ever-evolving IT landscape

Infrastructure Engineer

DCI Donor Services
12.2019 - 04.2020
  • Adhering to all HIPAA regulations at both state and federal levels, I diligently managed customer accounts, ensuring seamless access to Electronic Medical Records (EMR)
  • My role extended to troubleshooting and diagnosing EMR issues, while also leveraging my expertise in a wide array of technologies, including Active Directory, Spice Works, Q-pulse, Cisco Jabber, DOTS, VMWare, and Microsoft Outlook
  • My commitment to customer satisfaction remained unwavering as I efficiently executed tasks and projects within the department
  • I provided invaluable support to customers, addressing equipment challenges, technical issues, and account inquiries across Mac and Windows operating systems, Konica Minolta, Adobe, Printfleet, MS Excel, Photoshop, as well as various smaller line print systems
  • My proficiency extended to managing Azure Virtual Machines, Fortinet Security, Datto Recovery Devices, hardware infrastructure, Ruby on Rails, Linux, RapidFire Network detective systems, Broadband Assessments, Domain structures, Email Migration, Managed Print Solutions, Digium Phone Systems, Panterra Phone Systems, and 8x8 Phone Systems
  • I facilitated smooth printing processes through driver and program installations and tackled software, mechanical, and electrical diagnostics
  • Furthermore, I harnessed Remote Desktop Applications like PDQ deploy and DOTS to access servers, ensuring efficient operations across the board

Technical Specialist

NTT Data
02.2019 - 12.2019
  • Company Overview: Clinical Support Specialist (Vanderbilt Medical Center)
  • Efficiently responded to incoming IT support calls and emails from hospital staff and addressed their technical issues in a timely manner
  • Diagnosed and troubleshooted hardware and software problems related to hospital IT systems, including computers, printers, and software applications
  • Escalated complex technical issues to the appropriate IT specialists or teams for further investigation and resolution
  • Maintained accurate records of all support requests, resolutions, and follow-up actions in the hospital's ticketing system
  • Provided remote support, guidance, and training to hospital staff on various IT tools and software
  • Collaborated with IT colleagues to identify recurring technical problems and contributed to the development of solutions and preventive measures
  • Assisted in maintaining IT documentation, knowledge base, and standard operating procedures
  • Upholding the hospital's commitment to patient data security and compliance with HIPAA regulations in all IT support activities
  • Recognized for consistently achieving a high rate of first-call issue resolution, contributing to improved hospital staff productivity
  • Frequently received positive feedback from hospital staff for excellent customer service and technical support
  • Clinical Support Specialist (Vanderbilt Medical Center)

Freelance IT Consultant

02.2018 - 02.2019
  • During the interim period between full-time roles, I took the opportunity to work as a freelance IT consultant, providing services to various clients
  • Offered expertise in [mention specific areas, e.g., hardware troubleshooting, software installation, network setup] to address their IT needs and challenges
  • Collaborated with clients to assess their IT requirements, recommend solutions, and implement technical improvements
  • Successfully completed websites for multiple clients, contributing to their operational efficiency
  • Demonstrated adaptability and problem-solving skills in handling diverse IT projects and resolving complex technical issues
  • Maintained a flexible schedule to accommodate client needs while actively pursuing opportunities for my next full-time role
  • Client List: Beddingfield Farms, Vom Lexhaus German Shepherds, Mom Romanhaus Working Dogs, Falcon Stat Technologies, Heart and Hoofbeats 501c3, Fire Friesian Foundation, AlphaPhase Company

Technical Specialist/ Automation Program Manager

Novatech
06.2015 - 02.2018
  • As a dedicated customer liaison, I have been the go-to point of contact for accounts, orders, and program knowledge, consistently ensuring the utmost customer satisfaction
  • My commitment to efficiency and timeliness has been evident in successfully completing tasks and projects within the department
  • I have assisted customer accounts with payment information and billing inquiries, extending my support to address equipment challenges, technical troubleshooting, and account-related issues
  • My technical expertise spans across Mac and Windows operating systems, Konica Minolta, Adobe, Printfleet, MS Excel, Photoshop, and various smaller line print systems, where I have installed drivers and programs to facilitate seamless printing processes
  • I have excelled in troubleshooting both software and mechanical/electrical issues, delivering effective diagnostics
  • My dedication and outstanding contributions to the team and company led to my recognition as Employee of the Month
  • Additionally, I have thrived in a call center environment, leveraging a DCA (Data Capture Agent) for comprehensive information about different environments to optimize sales and return of investment for the company

Education

Bachelor of Science - Cybersecurity

Purdue University Global
Indiana
11-2027

Skills

  • Programming
  • Hardware and software installation
  • JavaScript experience
  • Web application development
  • Team collaboration
  • Database management
  • Programming languages
  • Workflow automation
  • Design improvement
  • User interface design
  • Code debugging
  • Cybersecurity best practices

Certification

  • Google Data Analytics Professional Certificate - Google.
  • Google Cybersecurity Professional Certificate- Google.
  • Syracuse University IVMF program- Onward to Opportunity Recipient- CySA path
  • Salesforce Developer- ASU Salesforce Program

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Developer

SavagePixelRolePlay
10.2023 - 09.2024

Web Developer, Systems and Database Administrator

Cheytac USA
02.2023 - 06.2023

Freelance IT Consultant

03.2021 - 02.2023

IT Systems Analyst

Montgomery County Government
04.2020 - 03.2021

Infrastructure Engineer

DCI Donor Services
12.2019 - 04.2020

Technical Specialist

NTT Data
02.2019 - 12.2019

Freelance IT Consultant

02.2018 - 02.2019

Technical Specialist/ Automation Program Manager

Novatech
06.2015 - 02.2018

Bachelor of Science - Cybersecurity

Purdue University Global

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Kelley Bragg