Kelley Brannon
Katy,TX
Summary
Resourceful and proactive administrative professional with over 10 years of healthcare and operations experience supporting high-performing teams, cross-functional departments, and confidential executive functions. Trusted to manage sensitive documentation, coordinate meetings and communications, prepare high-quality materials, and support department-wide programs with accuracy, polish, and discretion. Highly experienced in remote work environments with a strong track record of follow-through, organization, and leadership.
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Care Concierge – Subject Matter Expert (SME)
Vivio Health
01.2021 - Current
- Provide confidential administrative and program support to the Therapy Planning and Care Coordination departments.
- Coordinate logistics for peer-to-peer medical meetings, including Microsoft Bookings setup, provider outreach, and real-time scheduling.
- Manage executive calendar requests and internal meeting schedules across departments, including Clinical, Customer Success, Site of Care, and Pharmacy.
- Prepare and maintain polished materials, including SOPs, training decks, onboarding guides, and documentation housed in SharePoint.
- Serve as the primary point of contact for escalations, ensuring timely communication with providers, payers, and internal leadership.
- Created and now maintains a department-wide knowledge base that houses sensitive workflow materials used across teams.
- Routinely assist cross-functional leaders with compiling project updates, tracking deadlines, and preparing documents used in stakeholder communications.
- Handled 30-plus phone calls per day.
- Managed incoming emails from members with a timely, professional response
- Managed the Voicemail inbox, returning calls within 24 hours.
Work From Home Parent
Stay-at-Home Parent
03.2019 - 01.2021
- Managed family logistics, prioritized household organization, and developed multitasking and time management skills under pressure.
HIM Coordinator
Oceans Behavioral Hospital
08.2017 - 03.2019
- Handled sensitive health information and processed Release of Information (ROI) requests in compliance with HIPAA.
- Supported internal teams and external requestors by maintaining clean, organized medical documentation and reports.
Admissions Coordinator
Silverado Hospice
05.2016 - 03.2017
- Scheduled referrals, verified insurance, and prepared documentation for new hospice admissions.
- Managed internal communication with case managers, intake teams, and providers.
Team Coordinator
Compassus Hospice & Palliative Care
09.2014 - 11.2015
- Coordinated clinical team schedules, maintained visit logs, and ensured alignment between staff assignments and patient needs.
- Organized department meetings, call schedules, and care plan documentation.
Billing Coordinator
Baylor College of Medicine
09.2007 - 09.2014
- Reconciled billing issues, maintained sensitive financial records, and supported department-wide reporting needs.
- Collaborated with internal leaders to support audits and resolve payment escalations.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University (SNHU)
Manchester, NH09.2026
Diploma - undefined
George Bush High School
Richmond, TX01.2007
Skills
- Executive Calendar Management
- Collaborative communication skills
- Administrative Program Support
- High-Volume Call & Email Handling
- Travel & Meeting Coordination
- Excellent multitasking
- Microsoft Bookings Outlook
- Excel, Word, PowerPoint Proficient
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
Websites
Certification
Notary Public – Texas
Languages
English
Native or Bilingual
Timeline
Care Concierge – Subject Matter Expert (SME)
Vivio Health
01.2021 - Current
Work From Home Parent
Stay-at-Home Parent
03.2019 - 01.2021
HIM Coordinator
Oceans Behavioral Hospital
08.2017 - 03.2019
Admissions Coordinator
Silverado Hospice
05.2016 - 03.2017
Team Coordinator
Compassus Hospice & Palliative Care
09.2014 - 11.2015
Billing Coordinator
Baylor College of Medicine
09.2007 - 09.2014
Diploma - undefined
George Bush High School
Bachelor of Science - Operations Management
Southern New Hampshire University (SNHU)
ADDITIONAL DETAILS
- Comfortable with hybrid/remote schedules with in-person meeting availability
- High attention to detail, fast learner, and proactive problem solver
- Known for reliability, discretion, and ownership of outcomes
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